Experienced Tax Associate
Company: MCI
Location: The Colony
Posted on: January 15, 2021
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Job Description:
POSITION OVERVIEW Tax Customer Service Representative II
(Experienced) Looking to work for a fast growing company? Start
your career here at MCI. If you are a highly motivated individual
and posess excellent communication skills, we need your help
answering tax related questions and offering advice. You will by
provide expert guidance, explain tax and technical terms, and
answer tax-related questions. Our industry leading training
programs will give you the tools you need to succeed and grow as a
tax professional. Schedules vary by site and project however we can
usually find something that works for everyone. This is an
experienced-level position with competitive compensation. Three
years of experience in call center, customer service, technical
support, or sales is required. Accounting or tax knowledge is a
plus. POSITION RESPONSIBILITIES Essential Duties Utilize and
leverage government websites, professional resources, and team
expertise to seek out and deliver the right answers using everyday
language Apply defined practices, procedures, and company policies
to troubleshoot and resolve tax advice and preparation inquiries
Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU
ARE A GOOD FIT? It's about building relationships and turning the
knowledge you gain in training into customer wins. We provide all
new employees with world-class training, so all positive, driven,
and confident applicants are encouraged to apply. Ideal candidates
for this position are highly motivated, energetic, and dedicated.
Required Must be 18 years of age or older High school diploma or
equivalent Must possess active unrestricted credential: EA
(Enrolled Agent), CPA (Certified Public Accountant), or Tax
Preparer credentials. Must possess or be able to obtain any related
State licenses, certificates, permits or bonds Must possess active
PTIN (Preparer Tax Identification Number) Recent experience
preparing federal and state individual 1040 tax returns for
clients/customers Proficient with technology; solid knowledge of
computer operations and software Must have (or be willing to
obtain) a dedicated hardwired internet connection Strong customer
service skills - ability to interact with customers through video
and audio tools in a way that is professional, friendly and
reassuring Excellent verbal and written communication skills
Ability to work in a fast-paced environment with minimal
supervision Critical thinking, problem solving, research skills and
determination Preferred Audit experience a plus (IRS and state tax
authorities) Bachelor's Degree Bilingual (English/Spanish)
communication skills (written & spoken) a plus Work at home
experience State or Federal work experience CONDITIONS OF
EMPLOYMENT Must be authorized to work in their country of residence
(The United States or Canada) Must be willing to submit up to a
LEVEL II background and/or security investigation with a
fingerprint. Job offers are contingent on background/security
investigation results Must be willing to submit to drug screening.
Job offers are contingent on drug screening results. COMPENSATION
DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe
that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year. Employees earn paid time off as well
as paid holidays and paid training opportunities. Regular daily,
weekly and monthly incentives are part of the overall compensation
our team members enjoy and include monetary incentive and prizes
such as computers, tablets, phones, TV's, trips, tickets, and even
cars. Benefits options and plans vary slightly by location. JUST A
FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options
Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement
Opportunity Fun, Engaging Work Environment Casual Dress Code Cash
and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS
WITH YOUR LIFE? We can offer a wide range of scheduling options for
qualified candidates. There are multiple shifts and weekly work
variations available to our team members. Please ask a Talent
Acquisition Specialist about the different types of creative
scheduling options that are available at your location. Whether you
are a busy parent, student, or just want control of your work-life
balance, flexible, customized scheduling is one of the perks of
working at our organization . ABOUT THE APPLICATION PROCESS
REGARDING COVID-19 As an employer supporting critical Federal,
State, Provincial, and Commercial clients, we have taken steps to
ensure that we remain operational while taking every precaution
possible to prevent the spread of COVID-19 and keep our employees
safe. Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, work-at-home option for eligible positions and programs,
daily contactless temperature checks for those essential employees
working on-site, travel policies limiting travel and mandatory
quarantine, reporting and quarantine processes and policies for
those exposed, and requesting masks to be worn when on-site
employees are not at their workstation. Most local positions offer
work-at-home after training on-site; however, there are specific
programs that are on-site only due to security requirements.
REGARDING MASKS To help protect our candidates and employees, we
are REQUESTING that all on-site candidates wear a mask to
interviews and training. In locations where state or local
government has mandated the use of masks, we will abide by the
mandate, and REQUIRE masks be worn when on-location. For more
information on MCI's response to COVID-19 please visit
www.mci.world/covid-19 . PHYSICAL REQUIREMENTS This job operates in
a professional office environment. While performing the duties of
this job, the employee will be largely sedentary and will be
required to sit/stand for long periods while using a computer and
telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.
REASONABLE ACOMODATION Consistent with the Americans with
Disabilities Act (ADA) it is the policy of MCI and affiliates to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources . DIVERSITY AND EQUALITY At MCI and
its subsidiaries, we embrace differences and believe diversity is a
benefit to our employees, our company, our customers, and our
community. All aspects of employment at MCI are based solely on a
person's merit and qualifications. MCI maintains a work environment
free from discrimination, one where employees are treated with
dignity and respect. All employees share in the responsibility for
fulfilling MCI's commitment to a diverse and equal opportunity work
environment. MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements. MCI will not tolerate
discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment,
including recruitment, hiring, training, compensation, promotion,
benefits , social and recreational programs, and discipline . In
addition, it is the policy of MCI to provide reasonable
accommodation to qualified employees who have protected
disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works. ABOUT MCI
(PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by
Inc. Magazine as Iowa's Fastest Growing Company in the State of
Iowa and was named the 452nd Fastest Growing Privately Company in
the USA, making the coveted top 500 for the first time. MCI's
subsidiaries had previously made Inc. Magazine's List of
Fastest-Growing Companies 15 times respectively. MCI is
headquartered in Iowa City, IA, and has nine customer contact
management centers, IT services, and business process outsourcing
service delivery facilities in Iowa, Georgia, Florida,
Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
Driving modernization through digitalization, MCI ensures clients
do more for less. MCI is the holding company for a diverse lineup
of tech-enabled business services operating companies. MCI
organically grows, acquires and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 2,500 talented individuals
with 150 diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP). MCI provides products and services
under the following NAICS Codes: 511210 Software Publishers, 518210
Data Processing, Hosting, and Related Services, 519190 All Other
Information Services, 524291 Claims Adjusting, 524292 Third Party
Administration of Insurance and Pension Funds, 541511 Custom
Computer Programming Services, 541512 Computer Systems Design
Services, 541519 Other Computer Related Services, 541519
Information Technology, and Value Added Resellers, 541611
Administrative Management and General Management Consulting
Services, 541613 Marketing Consulting Services, 541690 Other
Scientific and Technical Consulting Services, 541990 All Other
Professional, Scientific, and Technical Services, 561110 Office
Administrative Services, 561320 Temporary Help Services, 561330
Professional Employer Organizations, 561421 Telephone Answering
Services, 561422 Telemarketing Bureaus and Other Contact Centers,
561431 Private Mail Centers, 561440 Collection Agencies, 561499 All
Other Business Support Services, 561990 All Other Support Services,
611430 Professional and Management Development Training. DISCLAIMER
The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description. The employer has the right to revise this
job description at any time. This job description is not a contract
for employment, and either you or the employer may terminate
employment at any time, for any reason. _
Keywords: MCI, The Colony , Experienced Tax Associate, Accounting, Auditing , The Colony, Texas
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