Commercial Real Estate Operations Manager- Community Development Portfolio Servicing
Company: JPMorgan Chase & Co.
Location: Plano
Posted on: April 2, 2026
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Job Description:
Description Join our dynamic team as an Operations Manager and
make a significant impact in the world of commercial real estate
lending. This role offers a unique opportunity for career growth
and development, allowing you to leverage your skills in loan
servicing and team leadership. Be part of a company that values
diversity, inclusion, and professional excellence. As an Operations
Manager within the Disbursement and Loan Servicing team, you will
oversee the life of loan servicing for a diverse portfolio of
community development projects. You will play a crucial role in
ensuring that loans are administered in accordance with agreements
and policies, contributing to the success of our clients and the
wider community. Your leadership will foster a collaborative and
inclusive team culture, driving efficiency and innovation in our
operations. The Disbursement and Loan Servicing team is integral to
our Commercial Bank Operations, servicing construction and term
loans for commercial and multi-family properties. Your expertise in
affordable housing lending and strategic thinking will support our
mission to deliver exceptional service and solutions to our
clients. Join us in shaping the future of community development
financing. Job Responsibilities: Manage and update the loan
disbursement program for portfolio activities. Verify and approve
daily transactions on an exception basis. Coordinate and assign new
loan originations. Mentor, train, and assist team members. Monitor
monthly management reports and participate in committee meetings.
Assist in creating and implementing departmental procedures.
Identify process improvements and conduct QA/QC reviews. Prepare
and deliver performance reviews, setting clear expectations.
Conduct team and one-on-one meetings monthly. Prioritize diversity
and inclusion initiatives. Collaborate with team members to set and
pursue career goals. Required Qualifications, Capabilities, and
Skills: Knowledge of affordable housing lending. Five years of
leadership success in a servicing/operations environment. Thorough
knowledge of bank policies, loan structures, and risk management.
Advanced analytical, problem-solving, and strategic thinking
skills. Excellent oral and written communication skills. Ability to
explain business processes and provide leadership. Excellent time
management and multitasking abilities. Ability to prioritize, meet
deadlines, and interpret complex loan documents. Experience in
coaching and developing a diverse staff. Preferred Qualifications,
Capabilities, and Skills: Bachelor’s degree or professional
certification. Background in construction lending or CRE operations
Ability to handle difficult situations professionally. Experience
in project accounting and legal documentation interpretation.
Strong interpersonal skills, including listening, influencing, and
conflict resolution. This role requires going into the office 5
days a week Final Job Grade and officer title will be determined at
time of offer and may differ from this posting. This position is
not eligible for H1B or Sponsorship
Keywords: JPMorgan Chase & Co., The Colony , Commercial Real Estate Operations Manager- Community Development Portfolio Servicing, Accounting, Auditing , Plano, Texas
