Customer Service (F/T, On-Site)
Company: GritR Sports
Location: North Richland Hills
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Customer Service Representative
| GritR Sports Location: North Richland Hills, TX (On-site) Pay:
$18.00/hour Schedule: Monday – Friday, 8:00 AM – 4:00 PM Fuel the
Passion for the Outdoors At GritR Sports, we don’t just sell gear;
we support a lifestyle. We are looking for a dedicated Customer
Service Representative who is ready to be the face (and voice) of
our brand. If you are a problem-solver who thrives in a fast-paced
environment and has an interest in firearms and outdoor sports,
you’ll fit right in. In this role, you won't just "process
orders"—you will drive customer loyalty by ensuring every
interaction is seamless, secure, and expert-led. Your Impact Voice
of the Brand: Manage inbound calls and emails, turning inquiries
into positive experiences. Order Integrity: Process orders with
precision, including payment verification and proactive fraud
prevention. Relationship Management: Use our multi-channel systems
to document interactions, ensuring our team stays aligned, and our
customers continuously taken care of. Continuous Learning: Maintain
up-to-date knowledge of our evolving product catalog to provide
"strategic" advice, not just scripted answers. What You Bring to
the Team Experience: Proven track record in customer support or
"client success" roles. Communication: Exceptional written and
verbal skills (you can explain complex topics clearly and kindly).
Tech-Savvy: Comfortable navigating multi-channel communication
tools. Resilience: The ability to turn a complaint into a solution
while maintaining a positive, professional attitude. Industry
Interest: A genuine passion or interest in Firearms and Outdoor
Sports is highly preferred. Why You’ll Love Working Here GritR
Sports is committed to a culture of autonomy, teamwork, and growth.
We want our team members to build careers here, not just hold jobs.
Comprehensive Benefits: Health, Dental, and Vision insurance.
Future Security: 401(k) plan Work-Life Balance: Paid and Unpaid
Time Off (PTO) to get you outdoors. The Perks: Casual dress code,
team engagement events, and a "promote from within" philosophy.
GritR Sports & Outdoors is an equal opportunity employer. We
encourage individuals from all backgrounds to apply. Powered by
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Keywords: GritR Sports, The Colony , Customer Service (F/T, On-Site), Customer Service & Call Center , North Richland Hills, Texas
