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Director Of Information Technology

Company: RAVE Restaurant Group, Inc.
Location: The Colony
Posted on: June 24, 2022

Job Description:

Job SummaryThis position will lead the Information Technology staff and projects. Reports to the Chief Operations Officer.
Essential Job Functions

  • Partner with leadership to create the technology roadmap, participate in openings/development, creation/ support of systems, design/communicate technology standards, and be liaison with departments and vendors.
  • Effectively manage the day-to-day operation of the IT department including the Support Desk; Ensure team responds in a timely and efficient manner to help desk issues and change requests.
  • Lead the technical service, training, communication, and documentation.
  • Execute against technology vision consistent with products being delivered.
  • Manage projects within reasonable timeframes and budgets; ensure adequate software and hardware support contracts are in place.
  • Maintain effective partnerships across the organization, and be able to influence management, peers and project staff through an inclusive style, leadership ability.
  • Works with vendors on the support and maintenance of the designated environment within the organization.
  • Ensure systems facilitate appropriate data access, integrity, reporting, and analysis capabilities.
  • Help establish and enforce the following processes and standards: IT Customer Support, IT Customer Communications, IT Business Change Management, User administration, System administration, and Network Administration.
  • Assist in restaurant openings by working with both corporate and franchise staff.
  • Review existing technology choices regularly to ensure they still meet the requirements of the company and properties; Continually seek ways to leverage technology to improve organizational efficiencies.
  • Proactively research and locate necessary tools and processes to identify troublesome trends as they develop.
  • Communicate regularly with CIO or designee on overall health of Information Technology area.
  • Performs other duties as required.
    Required Education & Experience
    • Bachelor's Degree in IT or a Computer Science, or Business Administration; or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
    • 3+ years of successful IT management experience, experience leading technology for a brand which manages the restaurant operations, and experience with new restaurant openings.
    • Experience in managing large scale IT projects.
    • Experience managing enterprise systems in a corporate IT environment.
    • Experience creating and issuing standards and policy in a corporate IT environment.
      Required Knowledge, Skills, and Abilities
      • Knowledge of the restaurant industry and operations with current restaurant technology and trends.
      • Excellent technical knowledge of technology disciplines and how systems integrate with multiple environments and other systems.
      • Excellent working knowledge of restaurant systems, including but not limited to POS (hardware and software), network, inventory, labor, payment systems, and guest-facing technology.
      • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination and management of people.
      • Strong computer skills and knowledge of computer mainframe(s), restaurant software and POS systems, and server environments.
      • Strong interpersonal, teamwork, and communication, mentoring, and listening skills used to work independently or collaboratively with other departments.
      • High level of attention to detail and strong analytical, visualization and conceptual skills.
      • Strong skill in problem-solving, inductive and deductive reasoning, and logical decision making.
      • Strong skill in reading, writing, math, and interpreting general business documents.
      • Strong project management skills.
      • High drive, sense of urgency, and initiative; ability to produce results.
      • Ability to prioritize and manage multiple projects with sensitive deadlines.
      • Must be dependable, reliable, and adaptable while displaying integrity, a strong work ethic, and professional demeanor.
      • Must display critical and creative thinking skills.
      • Ability to meet the needs of guests and anticipate the needs of others.
      • Ability to manage and supervise by motivating team members to apply skills and techniques to solve problems.
      • Ability to travel and to work nights, weekends, and holidays.
        ---Physical Requirements
        • Prolonged periods of time sitting at desk and working at computer.
        • Frequently required to use hands and fingers to handle or feel.
        • Ability to occasionally lift and/or move up to 50 pounds.
        • May involve some bending, standing, or walking.

Keywords: RAVE Restaurant Group, Inc., The Colony , Director Of Information Technology, Executive , The Colony, Texas

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