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Director Of Information Technology

Company: RAVE Restaurant Group, Inc.
Location: The Colony
Posted on: June 24, 2022

Job Description:

PLEASE DO NOT APPLY FOR THIS JOB IF YOU ARE NOT LOCAL IN THE DFW AREA.
Job SummaryThis position will lead the Information Technology staff and projects. Reports to the Chief Operations Officer.
Essential Job Functions

  • Partner with leadership to create the technology roadmap, participate in openings/development, creation/ support of systems, design/communicate technology standards, and be liaison with departments and vendors.
  • Effectively manage the day-to-day operation of the IT department including the Support Desk; Ensure team responds in a timely and efficient manner to help desk issues and change requests.
  • Lead the technical service, training, communication, and documentation.
  • Execute against technology vision consistent with products being delivered.
  • Manage projects within reasonable timeframes and budgets; ensure adequate software and hardware support contracts are in place.
  • Maintain effective partnerships across the organization, and be able to influence management, peers and project staff through an inclusive style, leadership ability.
  • Works with vendors on the support and maintenance of the designated environment within the organization.
  • Ensure systems facilitate appropriate data access, integrity, reporting, and analysis capabilities.
  • Help establish and enforce the following processes and standards: IT Customer Support, IT Customer Communications, IT Business Change Management, User administration, System administration, and Network Administration.
  • Assist in restaurant openings by working with both corporate and franchise staff.
  • Review existing technology choices regularly to ensure they still meet the requirements of the company and properties; Continually seek ways to leverage technology to improve organizational efficiencies.
  • Proactively research and locate necessary tools and processes to identify troublesome trends as they develop.
  • Communicate regularly with CIO or designee on overall health of Information Technology area.
  • Performs other duties as required.
    Required Education & Experience
    • Bachelor's Degree in IT or a Computer Science, or Business Administration; or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
    • 3+ years of successful IT management experience, experience leading technology for a brand which manages the restaurant operations, and experience with new restaurant openings.
    • Experience in managing large scale IT projects.
    • Experience managing enterprise systems in a corporate IT environment.
    • Experience creating and issuing standards and policy in a corporate IT environment.
      Required Knowledge, Skills, and Abilities
      • Knowledge of the restaurant industry and operations with current restaurant technology and trends.
      • Excellent technical knowledge of technology disciplines and how systems integrate with multiple environments and other systems.
      • Excellent working knowledge of restaurant systems, including but not limited to POS (hardware and software), network, inventory, labor, payment systems, and guest-facing technology.
      • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination and management of people.
      • Strong computer skills and knowledge of computer mainframe(s), restaurant software and POS systems, and server environments.
      • Strong interpersonal, teamwork, and communication, mentoring, and listening skills used to work independently or collaboratively with other departments.
      • High level of attention to detail and strong analytical, visualization and conceptual skills.
      • Strong skill in problem-solving, inductive and deductive reasoning, and logical decision making.
      • Strong skill in reading, writing, math, and interpreting general business documents.
      • Strong project management skills.
      • High drive, sense of urgency, and initiative; ability to produce results.
      • Ability to prioritize and manage multiple projects with sensitive deadlines.
      • Must be dependable, reliable, and adaptable while displaying integrity, a strong work ethic, and professional demeanor.
      • Must display critical and creative thinking skills.
      • Ability to meet the needs of guests and anticipate the needs of others.
      • Ability to manage and supervise by motivating team members to apply skills and techniques to solve problems.
      • Ability to travel and to work nights, weekends, and holidays.
        ---Physical Requirements
        • Prolonged periods of time sitting at desk and working at computer.
        • Frequently required to use hands and fingers to handle or feel.
        • Ability to occasionally lift and/or move up to 50 pounds.
        • May involve some bending, standing, or walking.

Keywords: RAVE Restaurant Group, Inc., The Colony , Director Of Information Technology, Executive , The Colony, Texas

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