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Customer Service Manager

Company: Workway
Location: The Colony
Posted on: June 24, 2022

Job Description:

Job DescriptionWorkway is a professional staffing firm, working with organizations across the country to place exceptional candidates. We are looking for a Customer Service Manager responsible for supervising a team of customer service representatives in a call center environment. Your specific duties will include: Manage and lead a team of call center representatives. Assist team when volumes spike or as needed. Clearly communicate and manage expectations of excellence to a team. Positive and motivational relationship with team. Monitor and score phone calls and performance, provides coaching.Specific qualifications for the position include: Bachelor's degree, preferred. Minimum of 5+ years of management experience preferred in a call center/customer service environment. Prior experience of call center telephony and technology. Solid communication and listening skills and excellent interpersonal skills.Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct-hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Keywords: Workway, The Colony , Customer Service Manager, Executive , The Colony, Texas

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