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Kennel Manager

Company: Paw Oasis Pet Resort
Location: The Colony
Posted on: November 16, 2022

Job Description:

About Us: Paw Oasis Pet Resort is a luxury dog boarding and doggie daycare center. We opened our beautiful facility about a year ago in The Colony, near the Castle Hills area. This is a one of a kind facility of about 10,000 sq feet and over 30,000 sq feet or play yards with a bone shape pool for the dogs. Our company ownership has been invoved in the dayacare indusry for a decade and has the highest standards of pet care, cleanliness, and daily strucutre. We are looking for people that want to stick around long term as a career and grow in their leadership position with us. If you love animals and are willing to work hard and commit to providing excellent customer service to our guests, their owners, and our employees, please read further on how to apply. Job Type : Full-time (40+ hours a week) overseeing our Kennel services (daycare, boarding, grooming). Need availability daily 6:45am to 7pm with a 1 hour lunch. Alternating weekends required, all holidays 1 shift required. Location : 4770 Windhaven Pkway, The Colony TX 75056 Description : We are hiring a Manager to oversee primarily our "back of house" operations in Daycare, Boarding and Grooming. Prefer 3 years of previous experience working professionally with dogs in a daycare and boarding facility and 2+ years of leading a team of 5+This position will oversee the the work flow of staff responsibilities in all departments, and lead team to successfully taking excellent care of the pets we are entrusted reporting directly to the company owner. Compensation: $18 - $22 per hour ( including tips) based on previous experience, 1 week paid vacation, medical and dental benefits, IRA matching, free dog daycare, discounts on retail. Highlights: -We value continuing education and training on canine behavior, CPR and First Aid and management workshops. We are always striving to learn as much as we can professionally and grow our managers and teammates!-Our culture is positive, customers come first, we are sales/growth focused, and enthusiastic with high energy towards teammates and customers. We grow and develop our teammates from within into leadership positions, and are adding apprentice grooming and dog training programs as well.-Our maximum daycare group sizes are 20-25 dogs (for their safety & welfare)-Our staff to dog ratio In operations is 1:20 pets Key Manager Responsibilities: 1. Staff Management - Responsible for assisting with interviewing, training and development, scheduling, and coaching of team. Upholds accountability of team members daily to policies and procedures and regularly offers feedback to assist in team members overall growth. Must possess 2 years of staff management to include motivating staff, creating a positive team environment, formally disciplining staff, and upholding facilities policies and procedures.2. Safety and Health - Maintain all safety and health procedures throughout the facility. Reports any concerns to the owner and pet parents and offers continuous training of team in areas regarding the safe play of all dogs in our care. Keeps detailed records and notes of any potential health and/or safety issues. Offers conversations with clients concerning any potential issues with their dog. Manages boarding and daycare cleaning and daycare tasks and is accountable for maintaining efficiency and accuracy of entire team during the day.3) Administrative - Works directly with our clientele in the front office as needed in a reception capacity answering phone calls, scheduling, billing, delivering exceptional customer service, and achieving facility sales goals. Assists in proactively marketing the business to raise revenue and increase repeat clientele.4. Customer Service & Presentation - Maintain organization in the facility and cleanliness standards of the entire team. Practices exceptional internal and external customer service consistently. Must have strong customer service skills!5. Symbolic Leadership - Leads by example in every decision and action. Maintains accountability and oversight of the facility and team seeking out ways to improve profitability and efficiency toward higher goals. This includes upholding the company values to the highest level of integrity.6) Other- Frequent communication with owner in various contexts, and other key staff members. Comfortable daily completing check lists, logs, data entry and attention to lots of details. Accepts other tasks as assigned by owner.Requirements: - Have a minimum of 2 years of direct management experience of a team of 5 or more employees. Have a genuine affinity for dogs; they are the center of our business! - Have knowledge of basic dog behaviors and be willing and able to become an expert; attending the play groups will occasionally be required - Possess strong verbal communication skills and the ability to train and develop teams - Possess strong skills in organization, multi-tasking, and maintaining oversight- Demonstrate proven customer service skills. A passion for leading and coaching staff.Special Skills: Professional and neat appearance in compliance with dress code Confident and energetic personality Strong organizational, staff management, and sales skills Strong ability to multi-task and time-management; work without supervision Reliable and flexible to Resort needs Able to handle a variety of animals safely and comfortably Able to fill any role as needed at the resort Other: Flexibility with daily scheduling is required. On a regular basis, requires the ability to: walk; reach with hands and stand for a minimum of 6 - 8 hours; and lift and/or move 50 lbs. On a frequent basis, requires the ability to stoop, kneel and crouch. The Ideal Background Candidate is/has: -Excellent customer service skills and is outgoing with clients and staff.-Excellent written and verbal communication skills.-Demonstrates strong time-management skills and works with a sense of urgency.-Enjoys teaching, training, and helping others.-Assertive and takes initiative.-Upbeat and positive attitude.-Gets along with many personalities.-High energy and able to thrive in a fast-paced environment.-Coach-able and trainable (must be able to take constructive criticism).-Open availability throughout the week and willingness to work holidays (our peak seasons) and weekends Other Duties: -Providing engagement and supervision for dogs in play groups.-Facilitating daily care for dogs in boarding (including feeding, administering mediation, taking out for walks and potty breaks, among other tasks).-Maintaining cleanliness of our play yards and facility.-Minimizing the stress of the dogs in our care by providing effective management and being responsive to their needs. How to Apply: To be considered, when applying for this job, please write a cover letter about your experience with pets, why you are interested in this job, your daily availability, with your resume and references. Only those following these instructions will be considered. (It's to see how close you pay attention to detail.)Visit our website at and our Facebook page to see our pictures of our beautiful pet resort! 'Work Remotely NoBenefits: 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement planSchedule: 10 hour shift Holidays Weekend availabilitySupplemental pay types: Bonus pay TipsExperience: Dog Boarding/Daycare: 3 years (Preferred) Leadership: 2 years (Preferred)Work Location: One locationJob Type: Full-timePay: $18.00 - $22.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Professional development assistance Retirement planSchedule: 10 hour shift Holidays Weekend availabilityApplication Question(s): Are you available 6:45am to 7pm daily?Experience: dog daycare: 2 years (Required) managing people: 2 years (Required)Work Location: One location

Keywords: Paw Oasis Pet Resort, The Colony , Kennel Manager, Executive , The Colony, Texas

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