General Manager Complex
Company: Crescent Services
Location: The Colony
Posted on: March 13, 2023
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Job Description:
The Marriott complex in The Colony is seeking a General Manager
to lead a very high performing team at these highly rated and very
busy hotels. A demonstrated ability to lead a hotel and mentor
teams with a positive and upbeat outlook is highly desirable. Our
complex includes a Marriott Courtyard, Marriott Residence Inn and a
Marriott Fairfield Inn.
JOB OVERVIEW:
Create and maintain customer-driven hotel with a customer-keeping
vision that inspires the hotel associates to do their best. Oversee
the quality process to ensure customer satisfaction by consistent
delivery of both product quality and service in accordance with
hotel's profitability goals.
REPORTS TO: Vice President of Operations
ESSENTIAL JOB FUNCTIONS:
1. Perform administrative duties including: reading and writing
reports, dictating memorandums and orally communicating with
guests, managers, corporate office, local associations, etc.
Critically review reports of occupancy, revenue etc. Make judgments
and implement changes to maximize profits. Supervise development of
and revision to business plan, annual budget and annual and monthly
forecasts, etc. Formulate complex reports. Communicate with the
public, staff, corporate office and owners.
2. Interview, hire supervise and counsel department managers in the
efficient operation of their respective area(s). Meet with, develop
and delegate improvement plans for operation and review performance
of management team.
3. Interview, hire, train, recommend performance evaluations,
resolve problems, provide open communication and approve discipline
and all terminations.
4. Participate in community affairs and maintain positive public
image for Crescent and hotel. Meet with potential and current
clients and promote hotel.
5. Communicate both verbally and in writing to provide clear
direction to staff.
6. Physically tour and visually inspect property on a daily basis.
Monitor cost control, property condition, cleanliness and quality
of product and service throughout hotel. Greet and maintain rapport
with associates and customers.
7. Travel to attend corporate meetings, sales trips and serve on
committees such as Research, Development and Standards
committee.
8. Appropriate handle associate issues in conjunction with Human
Resources following Crescent policies.
9. Perform any other job related duties as assigned.
MINIMUM QUALIFICATIONS:
Brand experience helpful.
Prior experience as a General Manager in a hotel.Working knowledge
of financial/accounting procedures.
Ability to read, write and speak the English language fluently.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Crescent Services, The Colony , General Manager Complex, Executive , The Colony, Texas
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