General Liability Director

Company: The Travelers Indemnity Company
Location: Richardson
Posted on: May 19, 2025

Job Description:

Who Are We?Taking care of our customers, our communities, and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Compensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary will be determined by factors including the scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Employees are also eligible for performance-based cash incentive awards as part of our comprehensive compensation and benefits program.Salary Range$123,000.00 - $203,000.00Target Openings1What Is the Opportunity?Under general direction, this position is responsible for executing national and local claim strategies and ensuring claim policies, procedures, and service standards are implemented within the assigned line of business. Leadership responsibilities include staff selection, training, development, performance management, and compensation recommendations. This position manages managers of managers. Travelers offers a hybrid work model supporting flexibility.What Will You Do?Attract, Retain, and Develop World Class Talent:

• Accountable for staff selection, training, and development to ensure succession planning and talent retention.
• Manage staff performance; implement strategies for staff development and provide regular feedback.
• Evaluate claim behaviors and develop strategies for professional and managerial development.
• Identify and address training needs continuously.
• Collaborate with Unit Managers on compensation decisions.
• Model leadership to foster staff growth by sharing knowledge, experience, and taking responsible risks.Provide Compelling Claim Services:
  • Employ proper claim handling techniques to uphold Travelers' brand integrity and ensure consistent service quality.
  • Drive local claim strategy execution through effective communication and continuous improvement.
  • Analyze claim data to identify business drivers and trends.
  • Work with leadership and claim teams to develop and implement strategies.
  • Guide and review claim files and behaviors.
  • Align product quality with Claim Product strategy and communicate Claim philosophies.
  • Ensure successful service and product delivery.Drive the Information Advantage:
    • Leverage data and technology to support business strategies and improve results.Achieve Optimal Solutions:
      • Focus on resolution and process improvement to maximize cost-effectiveness.
      • Understand drivers, trends, and stress points to attract and retain business.
      • Develop and manage staffing and operating budgets in support of claim strategies.
      • Participate as a member of the local Executive Management Team.
      • Engage hands-on in claim files as appropriate.Partner for Mutual Success:
        • Build effective relationships with colleagues, partners, customers, agents, and regulators.
        • Act as a liaison with claim partners and maintain productive relationships.
        • Support marketing and sales efforts.
        • Represent the company to ensure strong business relations and profitable growth.
        • Perform other duties as assigned.What Will Our Ideal Candidate Have?
          • Bachelor's degree preferred.
          • Skilled in coverage, liability, damages analysis, and familiar with litigation processes and management.
          • Understanding of marketing, underwriting, and account management preferred.Leading the Business:
            • Results-oriented with resource alignment skills.Leading Others:
              • Effective delegation, fairness, and talent hiring.
              • Promote teamwork and build productive relationships.
              • Communicate ideas clearly and effectively.Leading Self:
                • Open to influence, flexible, and collaborative.What is a Must Have?
                  • Minimum of 5 years insurance or financial industry experience.
                  • Minimum of 2 years managing employees.
                  • Insurance license(s) as required by state regulation.What Is in It for You?
                    • Health Insurance: Coverage from day one for employees and eligible family members.
                    • Retirement: 401(k) matching, student loan repayment program, and pension plan.
                    • Paid Time Off: Starting at 20 days plus 9 paid holidays.
                    • Wellness Program: Resources for health and mental well-being.
                    • Volunteer Encouragement: Matching gifts and volunteer rewards programs.Employment PracticesTravelers is an equal opportunity employer valuing diversity and inclusion. Specific legal disclosures are included for Colorado applicants. For questions about physical requirements, contact us via email. We reserve the right to fill the position at a different level. For more information on benefits, visit our website.
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Keywords: The Travelers Indemnity Company, The Colony , General Liability Director, Executive , Richardson, Texas