? (Immediate Start) Associate Patient Care Coordinator - Fort Worth, TX

Company: Optum
Location: Fort Worth
Posted on: July 14, 2025

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents - Chart prep - Insurance verification - End of day reconciliation - Respond to patient questions in person or over the phone - Greet patients and build rapport to provide a positive patient experience - Collect patient payments - Make patient follow up calls (e.g., after procedures, admissions, or ER visits) to identify/close gaps in care - Ask patients for and/or assist patients with completing required paperwork (e.g., health history, insurance documentation, etc.) - Manage/respond constructively to challenging patient interactions (e.g., address lack of understanding, socioeconomic challenges, frustrated patients, language barriers) - Collects co-payments, co-insurance, and deductibles and issues receipts - Manages cashier box and daily deposits according to company policies - Answers phones and schedules appointments - Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed - Manages medical records (maintains, files/scans, prepares for schedule) - Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc. - Establish and maintain effective working relationships with patients, employees, and the public - Performs all other related duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) - More information can be downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED (or higher) - 2 years of experience in customer service - 1 years of experience with medical terminology Preferred Qualifications: - Medical front desk experience - Requires little assistance with standard and non-standard requests - Solves routine problems on your own - Works with supervisor to solve more complex problems - Prioritizes and organizes own work to meet agreed upon deadlines - Works with others as part of a team Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. RPO RED

Keywords: Optum, The Colony , ? (Immediate Start) Associate Patient Care Coordinator - Fort Worth, TX, Healthcare , Fort Worth, Texas