Customer Service Representative
Company: ADT Security Services
Location: The Colony
Posted on: April 3, 2021
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Job Description:
Company Overview: At ADT, we've been in the business of helping
save lives for more than 145 years. As the number one smart home
security provider serving residential and business customers, our
people are our most important asset. Headquartered in Boca Raton,
FL and at more than 200 locations across North America, our
employees help empower our customers to live more secure and
confident lives. Join our team and help us protect what matters
most. For more information, visit www.adt.com or follow us on
Twitter, LinkedIn, Facebook and Instagram. -- Why Choose ADT? At
ADT it's more than a job, it's a noble purpose that defines us. We
are the leading provider of electronic security, interactive home
and business automation and monitoring services for residences and
small businesses in the United States. Every employee, from our
executive leadership team to our support centers are united under
one noble purpose, we help save lives for a living. We are everyday
heroes. You are doing more than earning a paycheck, you're in an
important role that makes an impact in the lives of our customers
every single day. Join a company of individuals with passion,
commitment, drive and ambition, using and developing our talents
for good at work, home and our communities. We have exceptional
career opportunities for Commercial Alarm Monitoring Agents in
Irving, TX. An Alarm Monitoring Agent is responsible for monitoring
and dispatching proper authorities for commercial business alarms
as well as contacting appropriate responsible parties. This role is
a pivotal part of our noble purpose to help save lives and is the
first step in helping protect our customers when an alarm signal is
received. A day in the life of an Alarm Monitoring Agent can look
like: -- Handling incoming alarm calls and placing outgoing calls
to verify alarm activity, dispatching the proper authorities, and
notifying responsible parties. -- Paying attention to detail while
documenting alarm handling procedures within the alarm screens. --
Completing alarm processing in accordance with departmental
procedures. -- Providing alarm reset instructions and basic
troubleshooting to customers during outbound alarm calls and
inbound alarm call backs. -- Receiving inbound calls related to
alarm call back inquires. -- Monitoring & responding to alarm
signals sent by life-safety system and services and updating
customer accounts -- Providing technical support and
troubleshooting devices across ADT systems. -- Helping customers
understand the ADT noble purpose and providing customer lifestyle
solutions. -- Coaching, team meetings or 1:1 development time to
grow and develop your career at ADT. Compensation -- We compensate
based on experience ($14.83 - $17.65 based on customer service
experience in the last 10 years). -- We offer shift and Spanish
differentials Start Date and Schedule -- This role will begin
Monday, April 12th at the 4221 John Carpenter Freeway site in
Irving, TX. -- This position has 2nd & 3rd shifts available and all
schedules require BOTH weekend days IMPORTANT: This position offers
VIRTUAL TRAINING, and although the new hire will work from home
temporarily, he/she will be required to report to the worksite in
the future. When you commit to us-we commit to you. Our employees
receive a comprehensive, full benefits package that includes: --
Paid virtual training (training hours TBD) - some in-person
attendance may be required based on business needs. -- VDI training
requirements: o At least 25 mbps download and at least 15 mbps
upload broadband internet connection with the ability to hardwire
via ethernet from cable modem to PC/laptop o If you do not meet
these requirements, you may be able to train in the center. Please
mention to the recruiter if this is needed. -- Full benefits on the
1st of the month after 31 days of employment -- Casual, yet
energetic and engaging work environments -- Medical, Dental,
Vision, 401(k) with employer matching -- Paid vacation time (We all
need to recharge) -- Tuition reimbursement, employee referral
bonuses -- Potential opportunities to work from home based on
business needs -- A culture of coaching, development and career
growth opportunities Qualifications - External Knowledge, Skills
and Abilities We're looking for someone with results they are proud
of like: -- High school diploma or equivalent required -- Some
college credits; degree preferred -- Minimum of one (1) year of
customer service experience required -- Technical aptitude, problem
solving skills Equal Employment Opportunity: ADT LLC is an Equal
Employment Opportunity (EEO) employer. We are committed to having a
diverse and inclusive workforce and do our best to foster a culture
and environment where every employee feels valued. Our goal is to
serve our customers and help save lives. We can achieve this goal
when we have the best talent working in an environment where
employees feel included and recognized. Visit us online at
jobs.adt.com to learn more.
Keywords: ADT Security Services, The Colony , Customer Service Representative, Hospitality & Tourism , The Colony, Texas
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