District Manager
Company: Chicken Salad Chick
Location: Frisco
Posted on: April 24, 2024
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Job Description:
Company Introduction:
Chicken Salad Chick provides a delicious menu with a variety of 12
Chicken Salads, homemade sides, delicious soups, and great
sandwiches. This location is one of the originals to the franchise
and we are looking for a hospitality professional to help us
maintain a team of excellence and superb service.Overview:
The District Manager oversees and coordinates activities involved
in operating retail restaurant units in an assigned area by
performing the following duties personally or through Restaurant
Managers. This role develops teams by providing coaching, feedback
and development opportunities.
Essential Responsibilities
Understand & adhere/comply to all policies, procedures, standards,
specifications, guidelines and training programs.
Continually strive to develop staff in all areas of managerial and
professional development.
Be knowledgeable of restaurant policies regarding personnel and
administer prompt, fair and consistent corrective action for
violations of company policies, rules and procedures.
Develops and implements creative and targeted sales-building
strategies for assigned company restaurants to ensure optimal sales
and earnings.
Assists in the annual preparation of sales projections, expense
budgets, and capital expenditure budgets.
Maximizes profits by controlling expenses within established budget
guidelines.
Ensure all restaurants meet or exceed Operations and Quality
Standards.
Performs regular visits of each restaurant to ensure each
restaurant management staff understands strengths and developmental
opportunities as they relate to quality standards.
Responsible for maintaining management staffing in assigned
District according to budget.
Develops financial performance objectives for all restaurants in
his/her assigned area and directs daily operation of the area to
meet corporate strategic goals.
Ensures all restaurants comply with established standards in the
areas of guest relations, food costs, labor costs, and other
controllable costs. Ensures that proper safety, sanitation, and
cash handling procedures are in place as evidenced by restaurant
audits.
Ensures the highest level of hospitality, service and products to
all guests at all times.
Completes a full restaurant unannounced Assessment inspection
minimally quarterly to maintain clear objectives to meeting all
standards.
Conducts a thorough monthly Operations review (Financial &
Operational) with each General Manager, assisting in the
development of corrective action plans to address all opportunities
and thereafter following up on and ensuring improved results in all
areas identified.
Ensures that budgeted P & L results are achieved and generates
restaurant performance reports and distributes to Vice President of
Operations.
Maintains a succession plan for bench strength of Region team,
identifying needs and developing back up plans. All performance
related issues are addressed with a structured development plan or
90-day performance plan and thereafter followed up on through
scheduled performance review meetings. Keeping the Vice President
of Operations informed through consistent communication and
updates.
Recruits, interviews, and selects management candidates, both from
outside and inside the company, keeping supervisor aware of all
needs.
Trains and develops all levels of restaurant management personnel
providing succession planning for management and non-management
team members in their area. Ensures defined development processes
are in place to provide the necessary growth and development of
their people, while achieving their retention plans as measured by
their Regions management turnover.
Opens new restaurants as documented in the New Restaurant Opening
guide.
Ensures that all restaurants comply with company, State, Federal,
and local town regulations (child labor, wage and hour, OSHA, EEOC,
etc.).
Ensures promotions, special merchandising programs and advertising
materials are presented in the restaurants according to company
standards and local regulations. Ensures the completion of a
quarterly trade area analysis by each GM and assists in the
development of a quarterly strategic LRM plan with defined
objectives and ROI on all activities.
Responds to urgent matters in the restaurants and guides management
teams through issues where needed, and their supervisor is kept
informed and involved in all issues.
Required Knowledge, Skills and Abilities
Minimum of 3 years supervisory experience;
Effective written and oral communication skills;
Excellent organization skills; thorough knowledge of back office
tools and be able to learn additional software; and handle multiple
tasks.
Microsoft office proficiency with Outlook, Word, Excel, and
PowerPoint
Education and Experience
Three to five years related experience and/or training; or
equivalent combination of education and experience
Physical Demands
Must be able to stand and exert well-paced mobility including
bending and stooping for the duration of the workday
Must be able to lift or carry 20 pounds
Must be physically able to work at any duty station in the kitchen
or service area
Keywords: Chicken Salad Chick, The Colony , District Manager, Hospitality & Tourism , Frisco, Texas
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