VOIP Infrastructure and Application Engineer

Company: USAA
Location: The Colony
Posted on: March 21, 2020

Job Description:

Purpose of JobWe are currently seeking a talented VOIP Infrastructure and Application Engineer for the Plano Office.Responsible for creating, modifying, maintaining and supporting infrastructure and individual system components that enable business functions and IT Services. Balance availability, security, efficiency and functional requirements to help provide an optimized production service.Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.The candidate selected for this position is going to get to work with the Voice Services Infrastructure team in USAA's Chief Technology Office. They will work with Contact Center Technologies supporting infrastructure and emerging Contact Center applications.Job RequirementsABOUT USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For--, and we've ranked among Victory Media's Top 10 Military Friendly-- Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.ABOUT USAA ITOur most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 11 million members who rely on us every day. We are over 3,000 employees strong,--a passionately supportive and collaborative team built on agile principles. We've been a top-two Computerworld 100 Best Places to Work in IT five years in a row and were recently named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.See what it's like to work for a company where your passion meets our purpose:USAA Information Technology: A Realistic PreviewIdentifies and manages existing and emerging risks that stem from business activities and the job role.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.------Follows written risk and compliance policies and procedures for business activities.Designs scalable infrastructure with minimal oversight, implements system change with consistency and autonomy, automates service delivery and maintenance tasks, and builds monitoring and tooling for systems.Resolves complex production issues with independence by troubleshooting complex systems independentlyAnalyzes complex outages in order to identify opportunitiesExperiments with new patterns and technologiesUnderstands and consistently exercises engineering best practices, concepts, and patternsUnderstands the customer and identifies solutions and ideas for the customer with some assistanceEvaluates potential solutions with some oversightMay begin mentoring junior engineers.Minimum Education/Experience requirements: Bachelor's degree in related field of studyORCertification from an approved technical field of studyOR4 additional years of related experience beyond the minimum required4+ years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s)*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions.-- This will take approximately 5 minutes.-- Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred Education/Experience:3+ years' managing and developing software-based orchestration processes and routines (i.e. CPO - Cisco Process Orchestrator)2+ years Administration and Management of VoIP SIP Applications and gateways such as the Oracle Communications line of products - Oracle Session Border Controller, Application Session Controller, and Session Routers2+ years working with Cisco UCCE ICM and Aceyus call data4+ years working experience in SQL and Database Administration4+ years scripting and development expertise in one or more of the following (Python, PowerShell, JavaScript, etc.)Desired CharacteristicsUSAA Engineers create innovative solutions that impact our members. Collectively we are:Curious and excited by new ideas--Energized by a fast-paced environment--Able to understand and translate business needs into leading-edge technology--Comfortable working as part of a connected team, but self-motivated--Community-focused, dependable and committed--Exceptionally detail-orientedThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.-- Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is not available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting.Last day for internal candidates to apply to the opening is 3/22/20 by 11:59 pm CST time.

Keywords: USAA, The Colony , VOIP Infrastructure and Application Engineer, IT / Software / Systems , The Colony, Texas