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Technical support Representative

Company: Masis Professional Group
Location: The Colony
Posted on: January 15, 2022

Job Description:

Position Description:

The Technical Support Representative provides technical assistance to customers by understanding their specific needs and using the appropriate resources. The ideal candidate will have a minimum two years of technical training in electronics with at least two years in a technical support role at an electronic component distributor.

General Duties and Responsibilities:

Ideal candidate will have at least two years of experience supporting customers with product selection, product cross reference or product specifications using data sheets, drawings and other reference material.

Candidates should have experience and understand the basic functionality of network equipment, cables and data interconnect, RF components and RF interconnect and their key specifications.

Applicants should be proficient with Microsoft office, Microsoft Teams, windows, and online chat to support sales and customers.

Comply with documenting activities in CRM, travel reports, forecasting and other reports.

Written, verbal telephone, and face to face communication, management, rapport building, teamwork and follow through skills, with proficiency in professional grammar and public speaking.

Computer fluency with appropriate detail orientation and typing skills to maintain and communicate the required database prospects, clients, projections, reports and all relevant communication and presentations on current company software programs.

Ability to coordinate multiple projects, people, and accounts simultaneously with strong organizational skills and efficient time management.

Ability to communicate with co-workers, customers, subordinates, potential customers, distributors, management, and business contacts in a courteous, efficient, professional, and respectful manner.

Fluency in protocols, languages and customs required to successfully communicate in the designated customer base.

Ability to work with minimal supervision and maximum self-motivation, while maintaining the responsibility to indicate areas of need to management.

Strong listening and organizational capacities with significant detail orientation and accuracy.

Ability to participate and add to the overall effectiveness of the company sales, recruitment & retention efforts.

Comply with and ensure department compliance with company health, safety, and environmental policies.

Other duties as required.

Daily and Monthly Responsibilities:

Monthly KPI review

Required Knowledge, Skills, and Abilities:

Candidate will have strong interpersonal skills and business acumen with a customer centric focus and urgency to obtain strategic objectives.

Professional communication skills, written and spoken English, including correct usage of grammar and sentence structure and appropriate professional messaging and tone

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

General computer skills, including a solid working knowledge of Excel, Word, Outlook, MS Teams, PowerPoint

Excellent presentation skills and social selling experience (ex. LinkedIn)

Experience with a CRM system preferred

Individual may be required to sit, stand, walk regularly and occasionally lift 0-40 pounds

Education and/or Experience:

Minimum two years of technical training. An Associate degree in Electrical, Electronic or Computer Engineering or Technology preferred.

Ideal candidate will have at least two years of experience in a customer care/call center with technical experience

Keywords: Masis Professional Group, The Colony , Technical support Representative, IT / Software / Systems , The Colony, Texas

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