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Remote Sr. Technical Product Manager

Company: First American Financial Corporation
Location: The Colony
Posted on: August 5, 2022

Job Description:

Company Summary Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit . Job Summary First American is looking for a fun, energetic, and passionate Sr. Technical Product Manager to join our Business Technology Solutions Division at the Corporate campus in Santa Ana, CA. This is a unique opportunity to play a critical role in the digital transformation of a large enterprise. Role Summary We want an experienced Product Manager who understands and has lived the full product lifecycle multiple times, but really thrives in creating new products to improve the customer and user experience. Requires experience in conducting workshop sessions involving stakeholders adopting design thinking process. These new features will require the ability to collect and critically analyze a number of inputs via:

  • Product Research
  • Customer Feedback
  • Business KPIs
  • Additional Stakeholder Inputs (including executives, customer support reps, designers, engineers, researchers and more!) It ll then be your responsibility to prioritize and oversee the strategy, design and build of the new features or products that will have the most positive impact, while managing and communicating roadmaps, risks, and timelines to various stakeholders in the organization. This position has the opportunity to be remote Responsibilities and Duties
    • Create and deploy your squad s strategy, getting buy-in from key stakeholders.
    • Conduct workshops to build empathy, understand customer needs, and validate hypotheses.
    • Build strong relationships with our partners.
    • Collaborate with consultants and vendors as needed
    • Convert our Product Vision into tactical plan and execute well.
    • Drive customer feedback loops throughout the product development process.
    • Create context with User Story Mapping and User Journey Mapping.
    • Write clear, well thought out development stories for an Agile development team located onshore and offshore.
    • Provide quality assurance and usability feedback on development builds.
    • Efficiently use a design tool (Figma, Sketch, Balsamiq etc.) to convey new feature ideas through wireframes or low fidelity mockups
    • Use a product road-mapping tool (Product Plan, Aha etc.) to align with the organization's strategy, to share and report on progress
    • Leverage whiteboarding platforms such as Miro to collaborate and communicate with team members and stakeholders
    • Perform user research by interviewing key stakeholders, creating valuable surveys and performing usability testing
    • Provide design critique to Designers
    • Leverage API knowledge and experience to modernize existing APIs and help migrate current internal and external integration partners Desired Experience
      • 2-5 years in Product Management or related role creating valuable new products or features that align with a product/company vision
      • Experience with implementing or using BRMS such as ACTICO, InRule, Open Rules, DROOLS, Sparkling Logic, etc.
      • Salesforce administration or implementation The ideal candidate is:
        • Customer-focused
        • Growth-oriented
        • Experience obsessed
        • Empathetic
        • Constantly innovating We are open to fully remote candidates First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Keywords: First American Financial Corporation, The Colony , Remote Sr. Technical Product Manager, IT / Software / Systems , The Colony, Texas

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