Sr Manager, TFB Innovation & Experience, Partner Channel
Company: T-Mobile USA, Inc.
Location: Frisco
Posted on: June 1, 2025
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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!
The Sr. Manager, TFB Sales Operations System Experience, Partner
Channel manages a team of customer and seller obsessed subject
matter experts tasked with the cross-functional intake, assessment,
requirements and system flows for systems and capability projects,
and technical projects as a part of offers, products, program and
solutions efforts. This leader will ensure proper design,
experience and execution. This leader will also have the direct
responsibility of overseeing the process of understanding
feasibility & assessment best practices, identifying use
cases/journey/requirements, partnering with cross functional teams
to define their requirements, and designing end to end system flows
that are simple and scalable. This individual will be responsible
for upholding sales operations standards and ensuring inclusion of
and communication to all impacted groups regarding impacts,
requirements, design and any system changes.
Responsibilities :
--- Manage and develop a Business Sales Operations team responsible
for the system experience for major T-Mobile for Business products
and services by driving assessment, requirements, design, demo,
post-launch enhancements and hand off for ongoing support.
--- Effectively define simplified system experiences that ensure
key success factors and address key field pain points or lessons
learned as they relate to offers, products, programs and solutions
that live within the TFB selling portfolio.
--- Define customer, seller and operations requirements for an
optimal experience design and ensure the build & launch results in
a full experience with the goal of simple end to end system
experiences that provide efficiency - ultimately providing time
back to the field for selling activities, easy ways to do business
to customers, and automated systems for operations support.
--- Act as a coordination between field sales and back office cross
functional support functions to ensure system experiences are
adhering to strong operational standards and that requirements are
comprehensive
--- Business analysis, including business casing & feasibility
study expertise, assessment & requirements, and intake &
planning
--- Sales support, project management, business analysis tools
expertise (ex. MS Powerpoint, Excel, Work, Visio, Access, Outlook,
Power BI)
--- Knowledge of Business sales, B2B selling methodologies,
contracts, training, support
--- Knowledge of Business end to end system flows (learn, buy, get,
use, manage, support processes and quote-to-cash steps)
--- Knowledge of wireless products & services
--- Also responsible for other duties/projects as assigned by
business management as needed
Qualifications :
--- Bachelors Degree preferred
--- People Management experience 4 - 7 years
--- Operations experience 4 - 7 years
--- Project management experience 2 - 4 years
--- Sales or sales support experience 2 - 4 years
--- Systems experience 2 - 4 years
--- Business Requirements experience 2 - 4 years
--- Process design experience 2 - 4 years
--- Wireless experience 4 - 7 years
--- B2B specific sales, care or support experience preferred
Additional preferred qualifications:
Minimum Qualifications :
--- At least 18 years of age.
--- Legally authorized to work in the United States.
--- High School Diploma or GED.
--- Pre-employment background screen.
Base Pay Range: $112,600 - $203,100
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful
candidate in the role. The successful candidate's actual pay will
be based on various factors, such as work location, qualifications,
and experience, so the actual starting pay will vary within this
range.
At T-Mobile, employees in regular, non-temporary roles are eligible
for an annual bonus or periodic sales incentive or bonus, based on
their role. Most Corporate employees are eligible for a year-end
bonus based on company and/or individual performance and which is
set at a percentage of the employee's eligible earnings in the
prior year. Certain positions in Customer Care are eligible for
monthly bonuses based on individual and/or team performance. To
find the pay range for this role based on hiring location, click
here .
At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out
www.t-mobilebenefits.com .
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have
a corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an
individual with a disability and need reasonable accommodation at
any point in the application or interview process, please let us
know by emailing ApplicantAccommodation@t-mobile.com or calling
1-844-873-9500 . Please note, this contact channel is not a means
to apply for or inquire about a position and we are unable to
respond to non-accommodation related requests.
Keywords: T-Mobile USA, Inc., The Colony , Sr Manager, TFB Innovation & Experience, Partner Channel, IT / Software / Systems , Frisco, Texas
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