Manhattan/ McLeod AMS/TMS Support Lead - Manager - 00067340741
Company: Cognizant
Location: Bedford
Posted on: February 25, 2026
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Job Description:
About the Role As a TMS/AMS Support Lead, you will play a
critical role in ensuring stability, performance, and continuous
improvement of Transportation Management System (TMS) applications.
You will be a key contributor within the Application Support and
Enhancement team, partnering closely with business stakeholders,
technical points of contact, and cross?functional teams to deliver
reliable production support and impactful operational enhancements.
What You Will Do In this onsite Support AMS/TMS Lead role, you will
oversee end?to?end application support services at the client
location. Acting as the primary point of contact for all production
support activities, you will ensure service excellence through
effective communication, SLA adherence, and collaboration with
offshore teams. Key responsibilities include: Serving as the single
point of contact for all AMS and application support operations
onsite. Leading Incident, Service Request, Problem, and Change
Management processes aligned with ITIL standards. Managing major
incidents, driving root?cause analysis, and implementing preventive
or corrective actions. Work Model We believe a hybrid model
empowers flexibility and productivity. This position follows a
hybrid arrangement requiring onsite presence 3–4 days per month at
a client or Cognizant office in Grand Rapids, MI . Working
arrangements may evolve based on business or client needs, and
expectations will always be communicated transparently. We are
committed to supporting work?life balance through a range of
wellbeing programs. What You’ll Need to Be Considered 8–12 years of
IT experience with a strong focus on Application Support / AMS
environments. Expertise with Manhattan or McLeod Transportation
Management System (TMS) applications. Ability to thrive in
fast?paced, deadline?driven production environments. Strong working
knowledge of ITIL processes and production support operations.
Hands?on experience with ticketing tools such as ServiceNow , JIRA
, or Remedy . What Will Help You Stand Out Advanced experience with
Manhattan or McLeod TMS applications. Proven success managing
onsite application support and coordinating with offshore teams.
Demonstrated ability to execute major incident management, drive
RCA, and lead preventive action planning. Why Join Us? We are
excited to meet individuals who align with our mission and bring
unique perspectives. Even if you do not meet every listed
requirement, we encourage you to apply—your transferable skills and
diverse experiences matter. Salary & Other Compensation
Applications accepted through: February 22, 2026 Annual salary
range: $120,000 – $130,000 , based on experience and
qualifications. This role also participates in Cognizant’s
discretionary annual incentive program, subject to the terms of
applicable plans. Benefits Eligible employees receive: Medical,
Dental, Vision, and Life Insurance Paid Holidays and Paid Time Off
401(k) with company contributions Short?Term and Long?Term
Disability Paid Parental Leave Employee Stock Purchase Plan Note:
Salary, benefits, and compensation details are accurate as of the
posting date and may be updated according to applicable law. Please
note this role is not able to offer visa transfer or sponsorship
now or in the future. LI-RC1
Keywords: Cognizant, The Colony , Manhattan/ McLeod AMS/TMS Support Lead - Manager - 00067340741, IT / Software / Systems , Bedford, Texas
