Voice Administrator - Secret Clearance
Company: GD Information Technology
Location: Arlington
Posted on: April 6, 2026
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Job Description:
Type of Requisition: Regular Clearance Level Must Currently
Possess: Secret Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other Required: None Job Family: IT Infrastructure and
Operations Job Qualifications: Skills: Data Communication,
Networks, ServiceNow Service Portal, Voice over IP (VoIP)
Certifications: Certified Network Professional Enterprise (CCNP) |
Cisco - Cisco, Cisco Certified Network Associate (CCNA) | Cisco -
Cisco, CompTIA Security CE | CompTIA - CompTIA Experience: 2 years
of related experience US Citizenship Required: Yes Job Description:
Voice Administrator - Secret Clearance Transform technology into
opportunity as a Voice Administrator at GDIT. Shape what’s next for
mission-critical government projects while shaping what’s next for
your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a
Voice Administration, the work you’ll do at GDIT will be impactful
to the mission of Defense Information Systems Agency Enterprise
Transport Management - Next-Gen (DISA ETM - NG) program at the
Pentagon in Arlington, VA. HOW JOB TITLE WILL MAKE AN IMPACT
Provide Tier II customer support with SNOW ticketing for moves,
adds, changes, provisioning, and break-fix actions. Voice System
Administrator Team Tier II team member and supporting the 24x7
Operation and Maintenance Staff performing daily activities.
Provide on-site support for the Ribbon AS system in support of over
90,000 users. Support of SIP based Session Managers, Provisioning
Manager, Personal Agent Manager, Media Application Servers, Analog
Gateways and Associated Element Managers. Interface and monitoring
of Cisco Call Manager used for VOSIP system. Support for VOIP
phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.
Familiarized with the Ribbon AS PBX and its Element Managers.
Provide alarm monitoring, scheduling/running of system backups,
system upgrades, preventative maintenance, hardware replacement,
system troubleshooting, Telephony dial-plan, and routing changes.
Work independently and with vendors, identify root cause issues and
determine proper problem resolution, collect logs for vendor
evaluation. Interface with customers, Local Exchange Carrier, local
in-house cabling support, and Ribbon. Perform call-flow evaluation
and other duties required to operate, maintain, update, and perform
break-fix actions, trouble ticketing, reporting, and system
interface with other telephony switches, VTCs, & ACDs. Interface
with SNOW ticketing system and escalate system issues to other team
leads and members when appropriate. WHAT YOU’LL NEED TO SUCCEED:
Security Clearance Level: Active Secret clearance Experience: 2
years of related voice administration experience. Education:
Bachelor’s Degree in Computer Science, Engineering or a related
technical discipline, or equivalent demonstrable work experience in
lieu of degree. Technical Skills: IAT Level II Baseline
certification (CompTIA Security CE or similar) Will be training to
achieve a Computing Environmental certification after hire if a
candidate does not already possess one. Role Requirements:
Candidate must have the ability to communicate effectively with
personnel of various expertise levels Solid Customer Support Skills
in a high visibility environment Problem analysis and problem
solving Attention to detail and accuracy 2 years experience in
Voice Administration experience with Voice Switch if not Avaya or
Ribbon Location: Onsite at the Pentagon - Arlington VA GDIT IS YOUR
PLACE At GDIT, the mission is our purpose, and our people are at
the center of everything we do. Growth: AI-powered career tool that
identifies career steps and learning opportunities Support: An
internal mobility team focused on helping you achieve your career
goals Rewards: Comprehensive benefits and wellness packages, 401K
with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a
military-friendly workplace OWN YOUR OPPORTUNITY Explore an
enterprise IT career at GDIT and you’ll find endless opportunities
to grow alongside colleagues who share your desire to drive
operations forward. The likely salary range for this position is
$90,397 - $122,303. This is not, however, a guarantee of
compensation or salary. Rather, salary will be set based on
experience, geographic location and possibly contractual
requirements and could fall outside of this range. Scheduled Weekly
Hours: 40 Travel Required: 25-50% T elecommuting Options: Onsite
Work Location: USA VA Arlington Additional Work Locations: Total
Rewards at GDIT: Our benefits package for all US-based employees
includes a variety of medical plan options, some with Health
Savings Accounts, dental plan options, a vision plan, and a 401(k)
plan offering the ability to contribute both pre and post-tax
dollars up to the IRS annual limits and receive a company match. To
encourage work/life balance, GDIT offers employees full flex work
weeks where possible and a variety of paid time off plans,
including vacation, sick and personal time, holidays, paid
parental, military, bereavement and jury duty leave. To ensure our
employees are able to protect their income, other offerings such as
short and long-term disability benefits, life, accidental death and
dismemberment, personal accident, critical illness and business
travel and accident insurance are provided or available. We
regularly review our Total Rewards package to ensure our offerings
are competitive and reflect what our employees have told us they
value most. We are GDIT. A global technology and professional
services company that delivers consulting, technology and mission
services to every major agency across the U.S. government, defense
and intelligence community. Our 30,000 experts extract the power of
technology to create immediate value and deliver solutions at the
edge of innovation. We operate across 50 countries worldwide,
offering leading capabilities in digital modernization, AI/ML,
Cloud, Cyber and application development. Together with our
clients, we strive to create a safer, smarter world by harnessing
the power of deep expertise and advanced technology. Join our
Talent Community to stay up to date on our career opportunities and
events at gdit.com/tc . Equal Opportunity Employer / Individuals
with Disabilities / Protected Veterans
Keywords: GD Information Technology, The Colony , Voice Administrator - Secret Clearance, IT / Software / Systems , Arlington, Texas
