Content Technician

Company: SERVPRO of South Frisco/The Colony
Location: Frisco
Posted on: February 21, 2026

Job Description:

Job Description Job Description Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Donation matching Employee discounts Free uniforms Health insurance Help or transport service Opportunity for advancement Paid time off Parental leave Profit sharing Relocation bonus Stock options plan Training & development Vision insurance Wellness resources Content Technician SERVPRO of South Frisco is seeking a reliable and detail-oriented Content Technician to support contents restoration operations on residential and commercial loss sites. This role is responsible for assisting with pack-outs and pack-backs, cleaning and inventorying customer belongings, and ensuring SERVPROs high standards of quality, safety, and customer service are met. Key Responsibilities Contents Restoration Operations Perform contents restoration tasks including pack-outs, cleaning, storage, and pack-backs Assess damaged contents and follow appropriate restoration methods as directed Accurately inventory, label, document, and photograph customer belongings Assist with contents cleaning (on-site and off-site), deodorization, and storage procedures Handle customer contents with care and help return items to pre-loss condition whenever possible Team Support Work closely with supervisors and team members to complete jobs efficiently Follow daily work assignments and meet productivity expectations Comply with SERVPRO standards, safety protocols, and company policies Communicate effectively with team members regarding job progress and needs Customer Service Interact professionally and empathetically with customers during stressful situations Answer basic customer questions regarding contents handling and restoration processes Represent the SERVPRO brand positively on every job site Documentation & Compliance Complete job documentation accurately and on time (inventory lists, job notes, photos) Coordinate with production management and office staff as needed Perform work in accordance with industry standards (IICRC guidelines when applicable) Safety & Equipment Follow all safety procedures and properly use required PPE Assist in maintaining contents cleaning equipment, vehicles, and storage areas Report equipment issues or safety concerns promptly Qualifications High school diploma or equivalent (required) Previous experience in contents restoration, moving, warehousing, or cleaning preferred Strong organizational and time-management skills Ability to lift, carry, and move contents (up to 50 lbs) Valid drivers license with a clean driving record Comfortable using mobile apps, inventory systems, and basic computer programs Skills & Attributes Strong attention to detail Excellent communication and customer service skills Ability to manage multiple tasks and meet deadlines Problem-solving mindset Professional, dependable, and team-oriented Work Environment On-call availability may be required for emergency response Work performed in residential and commercial properties affected by water, fire, or mold damage Why Join SERVPRO of South Frisco? Opportunity for growth within a respected restoration franchise Hands-on role with a supportive team Meaningful work helping customers recover after disasters

Keywords: SERVPRO of South Frisco/The Colony, The Colony , Content Technician, Logistics, Transportation & Drivers , Frisco, Texas