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IT Analyst III

Company: Moneygram
Location: The Colony
Posted on: November 18, 2020

Job Description:

Job Summary

The IT Analyst III (Salesforce

QA) acts as liaison among stakeholders in order to elicit, analyze, communicate

and validate Salesforce development for change to business processes and

information systems. The incumbent understands business problems and

opportunities in the context of the Salesforce requirements.

Primary Responsibilities

* Coordinates all aspects of

Salesforce testing activities and owning the quality of Salesforce projects.

* Proactively contributes, offers

recommendations, and identifies risks and solutions associated with

proposed or existing software applications strategies.

* Works with internal and

external business users and developers to assist with the implementation

of new clients.

* Conducts business process

analysis/design, needs assessments and cost benefit analysis related to

the impact on the business.

* Defines business needs,

translating those needs into system requirements and clearly defining the

scope of the solution.

* Identifies and communicates

requirement/scope issues and takes lead in driving these to resolution for

inclusion in the specifications or stories involving the right parties to

resolve problems.

* Evaluates and participates in

solution alternatives with application development teams while ensuring

business solutions meet corporate standards.

* Negotiates technical and

non-technical solutions that satisfy the business users and conforms to

the technical architecture.

* Evaluates and makes

recommendation to improve organizational effectiveness that may reduce


* Gathers, consolidates and

refines data to publish executive, operational, and management level

reporting and analysis.

* Uses data mining techniques to

interrogate diverse business systems to locate, relate and filter data to

give valuable insight to efficiency and effectiveness of business


* Performs other duties as


Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.


* Minimum Required: Degree in Computer Science, Information Technology, or equivalent degree and/or experience


* 5+ years' experience as an IT analyst, with minimal 3 years of Salesforce testing experiences and knowledge of

Sales cloud and Service cloud.

Essential Skills

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Experience with

validating development and configuration in SFDC platforms

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Experience with Salesforce

VF page, Lighting apps

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Understanding of Sales

cloud and service cloud customizations

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Proficient in

understanding of CRM and its Development life cycle

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Able to act decisively

and make sound and timely decisions in the face of uncertainty and with limited


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Demonstrated ability to

break down and analyze technical and/or functional problems.

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Strong analytical and

problem solving skills, including the ability to provide solutions to technical

and non-technical problems.

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Demonstrated ability to

create solutions and ideas that add value; accepts ownership, takes the

initiative and assumes responsibility for self and team.

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Strong presentation

skills; ability to appropriately tailor communications to the size and nature

of the audience, including business and technical personnel.

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Open to change; able and

willing to take on and learn additional and different responsibilities.

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Demonstrates strong

facilitation, negotiation and conflict resolution skills.

* auto;line-height:normal;mso-list:l0 level1 lfo1;tab-stops:list .5in;

background:white">Role specific experience and technologies,


Keywords: Moneygram, The Colony , IT Analyst III, Other , The Colony, Texas

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