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Clinical Nurse Manager

Company: American Medical Response, Inc.
Location: The Colony
Posted on: September 17, 2021

Job Description:

Primary responsibility is to link mobile resources together, integrate and coordinate them to respond appropriately to patient needs. Serve as a dynamic leader in virtual communication center to link 911 services, Nurse Navigators and mobile clinical care teams utilizing innovative communications and logistical management platforms. This role will also be responsible for participating in advanced medical research and treatment modalities as directed by the Medical Director and AMR Clinical leadership. This position will interact with area health care, social service and transportation providers to assist with medical advice, appointment scheduling and required follow-up contacts to assure the highest quality of patient care.

Essential functions:

Serves as Medical Command Center (MCC) leader and liaison with healthcare partners.

Works with AMRs Integrated Healthcare Program and partners to develop new avenues of patient pathways to access healthcare

Provide the weekly reporting to both internal and external stakeholders

Create relationship with clients and community stakeholders such as the health plans/clinics

Train new staff

Participates in activities that promote AMR Integrated Healthcare Program and AMR organization at large

Participates in quality assurance review of patient Inbound/Outbound calls and patient satisfaction surveys

Communicates with physicians and other healthcare agencies

Assists in implementation of new programs


Manager in virtual setting providing oversight to Nurse Navigators and Non-Clinical Call Takers both on site and off site

Triages and assess patients, coordinating care needs across health care continuum

Coordination of Occupational Medicine services for employees injured at work

Surveillance and monitoring Medical Clearance forms for new employees

Oversight telemonitoring services in variety of settings

Provides instruction to patients regarding health and treatment plans

Lead and facilitate Integrated Healthcare training course provided by AMR

Conducts patient follow-up satisfaction

Prepares and reviews documentation, agency reports and statistical data

Participates in training, staff development, and quality assurance activities

Constantly demonstrates and maintains a high standard of confidentiality

Assist in community resource development

Assist in the development of Integrated Health Procedures/Flow maps

Ensures resource list is up to date and has a specific flow process with each

Assist in development of new protocols

Understands challenges and demands of Healthcare reform

Perform other duties as assigned by AMR Clinical Leadership

Demonstrated teaching and educational facilitation skills

Proficient Bilingual translation skills

Experience with clinical data gathering and Ethical Principles

Masters or Bachelors degree in Healthcare Administration, Public Health or any other degree with a focus on community or disease education

Have an understanding of quality assurance and improvement processes
Graduate of an accredited school of nursing

5+ years of experience as a RN in Emergency settings or urgent care

3+ years in a supervisor or manager role

5+ years of experience in Telemedicine and Remote Patient Monitoring

Experience with all patient ages, from Pediatric to Geriatric

Current CPR certification

Maintain active state RN license with ability to obtain multi state licensure

Strong and effective verbal, written, and interpersonal communication skills

Strong personal management and staff development skills

Excellent time management and organizational skills

Nursing skills as defined as generally accepted standards of practice. Good interpersonal skills

Ability to adhere to established standards for educational quality

Familiar with basic computer applications and functions

Keywords: American Medical Response, Inc., The Colony , Clinical Nurse Manager, Other , The Colony, Texas

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