Registered Nurse - Day Shift
Company: American Medical Response, Inc.
Location: The Colony
Posted on: September 17, 2021
The Medical Command Center (MCC) is a clinical call center that
utilizes a national network of care coordinators and communication
centers to link 911 call centers, nurse navigators, physicians, and
mobile medical response teams together to provide world class care
coordination, patient navigation and unplanned care services. Fully
licensed and specially credentialed staff of nurse navigators
answer calls that come into the MCCs in Dallas, Texas and Pompano
Beach, Florida 24/7, 365 days a year. They use a proprietary
evidence based clinical decision software to immediately evaluate a
patients current condition and provide a needs matched time
appropriate resource allocation (NMTARA) to meet the patients
unique healthcare needs. Their five-level proprietary triage system
ensures we are delivering the right resource at the right time, in
the right setting to achieve the right outcome at the right
Will be in a small call center environment taking inbound calls
from linked 911 call center patients or internal employees (EMTs)
for any illness or injury that happens at work, and process own
employees or patients and navigate their care to appropriate
places. Will be taking calls after hours and triage any calls to
the appropriate place after hours.
Nurses will have 4-6 monitor screens that they will be looking at
for remote patient monitoring. Will have portals and look for
alerts in patients and triage them, and then escalate care.
Serves as the Communications Center Supervisor and liaison with
healthcare partners, plus communicates with physicians and other
Surveillance and monitoring medical clearance forms for new
Participates in quality assurance review of patient
Inbound/outbound calls and patient satisfaction surveys.
Triages and assess patients, coordination care needs across health
Leads and facilities Integrated Healthcare training courses and
participates in staff development, and quality assurance
**Training M-F for the first 4 weeks**
Acute care experience
Experience in ER, pre-hospital work, EMT, or paramedic
Active RN license without restriction (must be willing and able to
achieve licensure in other states and countries)
Graduation from accredited nursing school
Experience with telephonic triage
Experience with remote patient monitoring
Experience working with all patient ages, from pediatric to
Knowledge of clinical practices, procedures and protocols.
Must be able to multitask and adapt to change as its a very
dynamic/fast moving role.
Knowledge of national geography
Knowledge of Microsoft Word and Excel
Type at least 30 words per minute
Great phone presence
Keywords: American Medical Response, Inc., The Colony , Registered Nurse - Day Shift, Other , The Colony, Texas
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