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Licensed Vocational Nurse (LVN)

Company: American Medical Response, Inc.
Location: The Colony
Posted on: September 17, 2021

Job Description:

The Medical Command Center (MCC) is a clinical call center that utilizes a national network of care coordinators and communication centers to link 911 call centers, nurse navigators, physicians, and mobile medical response teams together to provide world class care coordination, patient navigation and unplanned care services. Fully licensed and specially credentialed staff of nurse navigators answer calls that come into the MCCs in Dallas, Texas and Pompano Beach, Florida 24/7, 365 days a year. They use a proprietary evidence based clinical decision software to immediately evaluate a patients current condition and provide a needs matched time appropriate resource allocation (NMTARA) to meet the patients unique healthcare needs. Their five-level proprietary triage system ensures we are delivering the right resource at the right time, in the right setting to achieve the right outcome at the right cost.

Will be in a small call center environment taking inbound calls from internal employees (EMTs) for any illness or injury that happens at work, and process own employees and navigate their care to appropriate places. Will be taking calls after hours and triage any calls to the appropriate place after hours.

Triage patients according to established guidelines over the phone

Navigate care to appropriate facilities across the country

Will be remote telemonitoring for patients nationwide

Candidate will participate in Quality Improvement activities

***training onsite M-F day shift**

Acute care experience

Experience in ER, pre-hospital work, EMT, or paramedic
Active LVN license without restriction (must be willing and able to achieve licensure in other states and countries)

Graduation from accredited nursing school

Experience with telephonic triage

Experience with remote patient monitoring

Experience working with all patient ages, from pediatric to geriatric.

Knowledge of clinical practices, procedures and protocols.

Must be able to multitask and adapt to change as its a very dynamic/fast moving role.

Knowledge of national geography

Knowledge of Microsoft Word and Excel

Type at least 30 words per minute

Great phone presence

Keywords: American Medical Response, Inc., The Colony , Licensed Vocational Nurse (LVN), Other , The Colony, Texas

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