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Resident Services Ambassador

Location: The Colony
Posted on: August 6, 2022

Job Description:

Job Details

Job Location
Thousand Oaks at Austin Ranch - The Colony, TX

  • Do you place a high value on customer service?
  • Do you anticipate needs and love to provide a positive experience?
    If your answer is yes, you would make a great Resident Services Ambassador on our fantastic team!

    As a Resident Services Ambassador, you are responsible for resident and guest communications and experiences. This high-profile role is essential for ensuring a positive relationship with all residents and prospective residents.

    You will:
    • Communicate pertinent information promptly to the leasing and management teams.
    • Enforce the privacy of all guests.
    • Coordinate monthly scheduled events by planning, marketing, presenting.
    • Schedule, maintain, and markets each rental facility on the property to ensure revenue meets goals. Includes annually distributing amenity bands and maintaining fob access systems.
    • Walk community for curb appeal, community action items and lease violations.
    • Manage Doggie DNA collections, results, and communication.
    • Seek resident resolution resulting in positive feedback from residents through online review and social media.
    • Hand off from MI Coordinate to RSA - contact the resident to welcome and check in.
    • Perform occasional audits on items such garages, storages, and other rentable items.
    • Ensure the resolution of resident concerns. Includes coordination with Community Director or Neighborhood Manager and Maintenance Coordinators to complete repairs.
    • Monitor and responses to J Turner surveys and all other rating and review sites reflected on BirdEye reporting
    • Help coordinate resident events.
    • Submit service requests through online resident management software, as necessary.
    • Maintain a resident outreach program throughout the lease cycle to ensure satisfaction (7 days RSA/30 days Leasing /90 days RSA /180 days after move-in Leasing, 120 days before lease end RSA)
    • Maintain a professional and friendly relationship with residents, team members, and contractors/vendors.
    • Represent Billingsley professionally through dress and behavior per the Billingsley Standards of Excellence.
    • Achieve exceptional resident satisfaction through responsive, positive, and professional interactions.
    • Welcome residents and prospective residents upon entrance to the leasing center.
    • Answer incoming phone calls, schedules appointments, and assists customers with all questions or concerns.
    • Handle all emergency situations including incident reporting according to Billingsley policy and procedures.
    • Understand and communicate package delivery policies to residents

      Job Qualifications:
      • High School Diploma or equivalent required.
      • Minimum one year of Customer Service experience.
      • Prior Multi-Family industry experience
      • Experienced in using computers, tablets, office equipment and mobile phones to communicate, enter data, or process information, including Microsoft Office applications.
      • Yardi experience
      • Ability to work weekends
        Our Benefits:
        • Great compensation package
        • Medical, Dental, and Vision
        • Company-paid Life and Disability coverage
        • 401(k) with generous company match
        • Employee lease discounts available
        • Monthly employee recognition awards
        • Career path and growth opportunities available
        • Fun and team-oriented culture
          You will report to the Property Manager.

          To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job tasks.

          We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Keywords: BILLINGSLEY PROPERTY SERVICES II INC, The Colony , Resident Services Ambassador, Other , The Colony, Texas

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