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Insurance Representative / Customer Support Advisor

Company: GEICO
Location: The Colony
Posted on: September 22, 2022

Job Description:

Customer Service Insurance Advisor -- Richardson, TX (IN OFFICE)

Please note that this is an IN-OFFICE position. To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position will be required to work at the GEICO building during their training and orientation period, which is a minimum of 6 months. Upon successful completion of training - and orientation, associates will be eligible for a hybrid work schedule.
Currently hiring Monday-Friday 9:00am-5:30pm Rotational Saturday

Salary: $20.50 per hour / $41,307.50 annually
Salary with a 4-year degree: $21.99 per hour / $44,309.85 annually

When you grow, GEICO grows! If you enjoy talking to and finding solutions to help customers, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Insurance Advisors for our Richardson, TX office. This role is for those who will provide our policyholders the excellent customer service they want and need.
You'll be the first point of contact for our customers via online chat and phone: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk.
At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO's competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program * that includes:
Premier Medical, Dental, and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan
Tuition Assistance including Direct Billing and Reimbursement payment plan options
Paid Training, Licensures, and Certificates

Salary: $20.50 per hour / $41,307.50 annually
Salary with a 4-year degree: $21.99 per hour / $44,309.85 annually
Many associates see a base salary increase of 10% within their first year as an Insurance Service Provider. Top associates can see increases up to 15%!
Qualifications & Skills:
Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
An effective communicator who understands the importance of listening and being empathetic
Ability to communicate effectively both written and orally
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Open to feedback to support your performance and development
Solid computer and multi-tasking skills
Strong Typing skills preferred
Minimum of high school diploma or equivalent; college degree or currently pursuing preferred

*Benefits may be different by location. - Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team.

Keywords: GEICO, The Colony , Insurance Representative / Customer Support Advisor, Other , The Colony, Texas

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