Mobile Associate - Retail Sales
Company: TMobile
Location: The Colony
Posted on: January 27, 2023
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Job Description:
Be unstoppable with us! T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop! Job OverviewMobile Associates (MA) work as
a member of a Retail Team of Experts to bring the T-Mobile brand to
life. They're brand ambassadors who build energy and excitement
around our products and services. They are passionate about the
connected world and thrive in a fast-paced environment, where
technology innovations, customer needs, and the Retail experience
are continuously evolving. They immerse themselves in significant
connections with our customers, and their ability to build new and
deepen existing relationships is unmatched across the wireless
industry. They continuously work to build expertise in uncovering
our customers' needs and have a passion to educate, demonstrate and
recommend device and service solutions. This role is a learning
role, where new associates are working with their team and
proactively building skills and proficiencies, in preparation for
the next level up as a Mobile Expert. As a Mobile Associate, you
will be required to successfully complete new employee training.Job
Responsibilities:Builds proficiency related to serving and selling
to our customers, while providing a world-class customer experience
and building loyalty by:---Helping customers pick up right where
they left off in their shopping journey, whether online, through
Customer Care or in-store.---Exploring individual needs and
providing hands-on demonstrations of the latest and greatest
technology in-store.---Side-by-side selling to find personalized
solutions beyond the bare-bones device and service plan that keep
our customers connected to the people and lifestyle they love,
including anything from unique accessories cutting-edge IoT
devices.---Approaching service and sales needs with composure,
integrity and compassion.Becomes skilled with and consistently uses
digital tools in interactions and onboarding to actively
demonstrate:---How our ever-expanding coverage stacks up in our
customer's neighborhood, providing them with a lightning fast LTE
network---Why T-Mobile plans and services will let our customers
live unlimited, feel the love, stay connected and go
further.---Completes training on T-Mobile in-store experience, new
skills and processes, knowledge of systems and reference
resources.---Makes the most of their time on shift, consistently
seeking out information between customers, learning about
innovations in wireless and technology.Establishes relationships
with and partners with T-Mobile employees across channels,
including business and customer service to:---Collectively own the
customer experience and resolve issues, creating a seamless,
run-around-free environment.---Successfully identify and handoff
small business leads.---Support team initiatives and create an
inclusive environmentEducation:High School Diploma/GED
(Required)Work Experience:6 months of customer service and/or sales
experience, Retail environment preferred. (Required)Knowledge,
Skills and Abilities:Passionate customer advocate with the desire
to be yourself when connecting and having fun doing it!
(Required)Competitive drive and proven ability to succeed in a
fast-paced sales environment. (Required)Willingness to work
alongside peers and store leaders, learning and sharing ideas,
while serving customers and providing resolutions to issues.
(Required)Effective at balancing customer needs and performance
goals. (Required)Licenses and Certifications:---At least 18 years
of age---Legally authorized to work in the United
StatesTravel:Travel Required (Yes/No):NoDOT Regulated:DOT Regulated
Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoT-Mobile's
CommitmentNever stop growing! T-Mobile doesn't have a corporate
ladder-it's more like a jungle gym of possibilities! We love
helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. If you'd like to receive more information about careers at
T-Mobile, sign up for the T-Mobile Talent Community today!
https://www.tmobile.careers/profile/join/ T-Mobile USA, Inc. is an
Equal Opportunity Employer. All decisions concerning the employment
relationship will be made without regard to age, race, ethnicity,
color, religion, creed, sex, sexual orientation, gender identity or
expression, national origin, religious affiliation, marital status,
citizenship status, veteran status, the presence of any physical or
mental disability, or any other status or characteristic protected
by federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated. Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: TMobile, The Colony , Mobile Associate - Retail Sales, Other , The Colony, Texas
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