Guest Experience Specialist, The Colony

Company: The Escape Game
Location: The Colony
Posted on: March 16, 2023

Job Description:

This is for The Escape Game located Grandscape in The Colony, Tx. The store is not currently open and is expected to open early January 2023!

How Guest Experience Specialists Serve Our Guests and Our Team:

* Using the TEG Steps for Delivering Epic
* Using the 5 C's: TEG's Hospitality Habits
* Care
* Customize
* Courtesy
* Cleanliness
* Communication


* Efficiently managing interactions in the lobby by:
* Checking in teams
* Coordinating start times with Team Leader
* Answering the phone
* Accurately booking games


* Being a TEG Brand Ambassador
* Enthusiastically explaining our games
* Immediately and graciously resolving service failures
* Making groups of 2-50 feel welcome, cared for, and excited for their adventure
* Collecting information and making connections with every guest
* Introducing teams to their Game Guide
* Following the Steps for Effective Selling

Job Requirements:

* Successfully trained on at least 3 game (during a store opening we adapt this)
* At least 60 days as a TEG team member (during a store opening we adapt this)
* Demonstrated knowledge of our games, standards, and brand
* This role requires working nights, weekends, and sometimes holidays
* Must be able to handle physical activity as it relates to the job such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs and minor game repairs.
* Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.

Knowledge, Skills, and Abilities:

* Genuine love for serving others
* Flexible, humble, and teachable
* Ability to function both creatively and administratively
* Basic computer abilities
* Exceptional listening skills
* High capacity for creative problem solving
* Energetic, friendly, and patient
* Clear and articulate communicator

Position Details:

* Our store is open anywhere from 8am until 12am (or after) during normal operating hours. However, during a new store launch (the first month or two) the hours will be adjusted as we are in training. Shifts will be more like mid-shifts (for example 12:30pm-9:30pm).
* At TEG we adjust the shifts based on business needs. This is further explained in interviews.
* Full Time (FT) for this position means: Hourly is 30 hours per week, most available hours are Thursday- Sunday. Nights, weekends, and holidays are our most available times for hours for our FT team members. 4-5 shifts per week is normal for FT team members.
* Part Time (PT) for this position means: Less than 30 hours per week.

Why TEG?

Our mission is to design and deliver EPIC interactive experiences for every single guest. At The Escape Game, you'll be a part of something bigger than yourself. No matter your role, you'll help provide lifelong memories for families, friends, co-workers and everyone in between. We are serious about our mission, vision, and values and believe that every person we interact with during our workday is our guest, whether they're our colleague, employee, or leader. In all positions, everyone is responsible for serving each other every day.

Keywords: The Escape Game, The Colony , Guest Experience Specialist, The Colony, Other , The Colony, Texas