Company: Gibsons Restaurant Group
Location: The Colony
Posted on: September 16, 2023
Position Summary:The Host coordinates dining room activities to
assure quality service is provided to guests. -Essential Duties and
Responsibilities: Meet and greet customers promptly, courteously,
and graciously, addressing customers byname whenever possible.
Learn the locals names and recognize them when they come to the
restaurant. Escort customers to tables and provides menus. Arrange
parties or special services for customers. Answer phones; manage
reservations and notes in Open Table; take to-go orders,
receivepayment, and bring food to customers when they arrive.
Maintain a complete working knowledge of the menus, menu
ingredients, and daily specials. Manage the door; maintain
waitlist, as appropriate; inform customers of approximate waittime
and where they can wait for a table; inform customers when their
table is prepared. Manage customer complaints and dissatisfaction
in a prompt and professional manner;determine necessary
adjustments; inform the manager of the complaint and resolution.
Anticipate customers needs by constantly scanning the room. Respond
properly in any dining room emergency or safety situation. Monitor
dining room serving stations for neatness and cleanliness. Inspect
menus and lists to ensure their condition and appearance. May
perform other duties as assigned. -Qualifications:To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skills, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions. -Education and/or
Experience:High School Diploma or GED or equivalent and at least
one year of experience and/or working in a customer service role;
or an equivalent combination of education and experience.
-Skills:Must be able to communicate effectively and professionally
with customers both on the phone and in person. Must maintain
professionalism in high-stress situations. Must be able to
utilizebasic computer skills for data entry. Must be able to read
and interpret basic documents.Required qualifications:
- Legally authorized to work in the United StatesPreferred
Keywords: Gibsons Restaurant Group, The Colony , Host, Other , The Colony, Texas
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