Principal Associate - Content Strategist
Company: Capital One
Location: Plano
Posted on: April 25, 2024
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Job Description:
Locations: TX - Plano, United States of America, Plano,
Texas
Principal Associate - Content Strategist
This is a Hybrid position located in Plano, TX. Relocation to
Plano, TX required if you're not located in the Dallas, TX
area.
At Capital One, we're building a leading information-based
technology company. Still founder-led by Chairman and Chief
Executive Officer Richard Fairbank, Capital One is on a mission to
help our customers succeed by bringing ingenuity, simplicity, and
humanity to banking. We measure our efforts by the success our
customers enjoy and the advocacy they exhibit. We are succeeding
because they are succeeding.
Guided by our shared values, we thrive in an environment where
collaboration and openness are valued. We believe that innovation
is powered by perspective and that teamwork and respect for each
other lead to superior results. We elevate each other and obsess
about doing the right thing. Our associates serve with humility and
a deep respect for their responsibility in helping our customers
achieve their goals and realize their dreams. Together, we are on a
quest to change banking for good.
We are currently seeking a Principal Associate Content Strategist
to join our team. We are passionate about crafting effective
customer conversations and shaping the direction of our user
experience by giving content a voice in the design process.
The Design team at Capital One is at the forefront of enriching our
customers' digital and physical experiences. We champion a thriving
environment of collaboration, authenticity and healthy critique, in
which we honor diversity of thought, create a culture of belonging,
and elevate one another. If you're an innovator and storyteller who
embraces an environment where you can experiment, learn, and change
banking for good, we would love to hear from you.
What You'll Do:
You'll be asked to handle a variety of responsibilities,
including:
Collaboration & Connection
Collaborating with technology, product, and business teams to
uncover customer and business needs - then translating them into
intuitive and engaging digital experiences
Participating in translating complex ideas into understandable
concepts that evolve and enhance the product experience
Advocating for the customer through human-centered design methods,
ensuring our products speak their language
Championing design-centered approaches grounded in product research
and analysis, and always representing the perspective of content
strategy
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset - this is as
important to the work as the results
Participating in hiring by reviewing resumes, conducting interviews
and attending consensus
Discovery & Delivery
Working with the research team to understand customer needs and
define what information is needed throughout the user experience
through usability and empathy studies
Framing problems, defining insights, and designing new
methodologies/practices to serve customer needs
Creating new content experiences, and guiding others in the
process
Ensuring all content is clear, easy to understand, and written in
natural language
Adhering to compliance requirements using natural language and
content standards
Facilitating and participating in workshops with internal and
external stakeholders to align with business needs
Collaborating with other writers, UX designers, and visual
designers to contribute to our internal design system, content
strategy community of practice, best practices, and guidelines
Basic Qualifications
At least 4 years of experience with journalism, content creation,
editorial, or information architecture disciplines
Preferred Qualifications
Experience with content creation for cross channel experiences
Bachelor's or Master's degree in a design or related field
Comfortable working with a variety of business partners and
delivering outcomes
Familiarity with working in an established design system
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set
of health, financial and other benefits that support your total
well-being. Learn more at the Capital One Careers website
(https://www.capitalonecareers.com/benefits) . Eligibility varies
based on full or part-time status, exempt or non-exempt status, and
management level.
This role is expected to accept applications for a minimum of 5
business days.
No agencies please. Capital One is an equal opportunity employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex (including pregnancy, childbirth or related
medical conditions), race, color, age, national origin, religion,
disability, genetic information, marital status, sexual
orientation, gender identity, gender reassignment, citizenship,
immigration status, protected veteran status, or any other basis
prohibited under applicable federal, state or local law. Capital
One promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City's Fair Chance Act; Philadelphia's Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries.
If you have visited our website in search of information on
employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com . All information you
provide will be kept confidential and will be used only to the
extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting
process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not
liable for third-party products, services, educational tools or
other information available through this site.
Capital One Financial is made up of several different entities.
Please note that any position posted in Canada is for Capital One
Canada, any position posted in the United Kingdom is for Capital
One Europe and any position posted in the Philippines is for
Capital One Philippines Service Corp. (COPSSC).
Keywords: Capital One, The Colony , Principal Associate - Content Strategist, Other , Plano, Texas
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