Case Status and Appeals Representative
Company: Heard & Smith, LLP
Location: Dallas
Posted on: May 4, 2024
Job Description:
Heard and Smith, LLPCase Status and Appeals RepresentativeHeard
and Smith, LLP was founded on the principles of compassion,
humility and the relentless desire to pursue financial assistance
for our clients. Our law firm has been helping the disabled for
over 30 years and has a proven record. Do you have a heart for
those in need? We are seeking individuals with excellent customer
relations, strong work ethic, and a true desire to help others.
Being part of the Heard and Smith team is more than a job; each day
provides you with opportunities to change someones life!
- Fast-paced, and professional environment
- Fulfilling, challenging, and rewarding
- Great team environment
- Paid Holidays, Accrued Paid Time Off
- Great Medical Benefits Package
- Wellness Program
- Competitive Salary $14.50-$16.50 per hour with potential for
incremental increases
- 401k with Annual Employer Profit-Sharing contributions
(historically 5% annual salary - employee contributions not
required!)As a Case Status and Appeals Specialist, you will build
lasting relationships with clients which also includes with the
Social Security Administration to gather information for claims.
You will also provide support for our clients working throughout
claims via the computer/telephone in a call center setting.As a
Client Service Specialist, you will:
- Perform approximately 50 to 75 inbound and outbound calls a day
in a call center environment
- File appeals and maintain deadline driven case workloads
- Consistently build the Client/Social Security relationship and
confidence in our firm with every interaction while proactively
contacting clients and Social Security to ensure the relationship
is maintained
- Maintain assigned goals and metrics
- Retain and recall SSA (Social Security Administration) and
company policies and processes
- Solve problems and maintain confidentiality
- Keep updated records and detailed documentation of client and
Social Security interactions, concerns, and complaints in a
paperless database system
- Confidently address clients and Social Security concerns and/or
complaints including those of upset clients
- Use good judgment to discern what issues may be urgent and need
a managers or directors attention immediatelyTo be successful as a
Case Status and Appeals Representative you will need:
- High School Diploma: Degree preferred; or equivalent
combination
- Customer service experience
- Call center experience
- Minimum 40 WPM typing speed
- Ability to meet performance standards whether in the office or
working remotely from home
- Knowledge of computer technology and the Internet (MS Office
Outlook). Including the ability to learn new programs easily
- Multi-tasking skills and the ability to work well under
pressure
- Self-disciplined
- Strong people skills
- Attention to detail and accuracy
- Excellent telephone, communication, and active listening
skills
- Excellent spelling and grammar
- Reliability and dependability
- Ability to work in fast paced environment
- Ability to work in a confidential environment always
maintaining client confidentiality
- Problem analysis and problem-solving
- Has professional manner and high energy level, exhibits a
positive attitude.
- Good time management skills
- Strong organizational skills
- Self-motivated, able to work with little supervision
- Accepts new ideas and challenges and is highly motivated
- Ability to work well with others as a team
- Ability to work remotely from home as needed per business needs
(see remote requirements)
- Social Security Disability Law or other disability or medical
background strongly preferred, including former DDS, ODAR and SSA
employees
- Remote work a plus
- Fluent in Spanish a PlusMinimum Requirements for a Remote Home
OfficeClient Service Specialist:
- Computer with up-to-date operating system (No Chromebooks,
Macs, Tablets)
- Camera - internal to computer or external
- Dual Monitors is recommended
- Fast internet connection (20MB+)
- Wired Ethernet cable Internet connection in your home
office
- Land line telephone or good cell phone signal in home
office
- Quiet, private home office with no distractions during business
hoursPIab29c3ae141d-31181-34286896
Keywords: Heard & Smith, LLP, The Colony , Case Status and Appeals Representative, Other , Dallas, Texas
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