IT Onsite Technician
Company: Hemmersbach Nordamerika
Location: The Colony
Posted on: June 20, 2022
Job Description:
IT Onsite Technician- Your Benefits -Buddy programFlat
hierarchiesHealth insuranceInternational environmentJob with
purposeMentor programOnboarding programYour skills
- Level 2 support
- Ideally background as IT-engineer
- English skillsYour TasksWe are looking for a Desktop Support
Engineer to provide technical assistance to our clients. You will
help install, upgrade and troubleshoot hardware and software
systems.
If you're computer-savvy and enjoy supporting end users, we'd like
to meet you. To succeed in this role, you should have a
problem-solving attitude along with the ability to give clear
technical instructions. You should also be familiar with remote
troubleshooting techniques and experience in device imaging/
installation.
Responsibilities:
- Address user tickets regarding hardware, software issues
- Ensure devices are being deployment ready for hot swaps and
distribution to supported sites.
- Walk customers through installing applications and computer
peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Support in customizing desktop applications to meet user
needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support
personnel
- Follow up with clients to ensure their systems are
functional
- Report customer feedback and potential product requests
- Help create technical documentation and manualsBe part of
usHemmersbach provides IT infrastructure services in more than 190
countries with 50 own subsidiaries. We deliver exclusively for the
leading companies in the IT industry. We go the extra mile - we not
only simply enthuse our customers, but also make the world a better
place: 20% of our profits go into our Direct Actions Hemmersbach
Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate
Force. That's why Hemmersbach is The Social Purpose IT
Company.
Keywords: Hemmersbach Nordamerika, The Colony , IT Onsite Technician, Professions , The Colony, Texas
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