IT Onsite Technician

Company: Hemmersbach Nordamerika
Location: The Colony
Posted on: June 20, 2022

Job Description:

IT Onsite Technician- Your Benefits -Buddy programFlat hierarchiesHealth insuranceInternational environmentJob with purposeMentor programOnboarding programYour skills

• Level 2 support
• Ideally background as IT-engineer
• English skillsYour TasksWe are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
  If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques and experience in device imaging/ installation.
  Responsibilities:
  
  • Address user tickets regarding hardware, software issues
  • Ensure devices are being deployment ready for hot swaps and distribution to supported sites.
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Support in customizing desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manualsBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force. That's why Hemmersbach is The Social Purpose IT Company.

Keywords: Hemmersbach Nordamerika, The Colony , IT Onsite Technician, Professions , The Colony, Texas