Front Desk Agent - up to $15 an hour
Company: Crescent Hotels & Resorts Llc
Location: The Colony
Posted on: May 28, 2023
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Job Description:
** Front Desk Agent - up to $15 an hour*** Share: Email ** Front
Desk Agent - up to $15 an hour****Residence Inn by Marriott Dallas
Plano/The Colony**A Guest Services Agent is responsible for
greeting and registering guests and checking guests out of the
hotel in the hotel's continuing effort to deliver outstanding guest
service and financial profitability.As a Guest Services Agent, you
would be responsible for greeting and registering guests and
checking guests out of the hotel in the hotel's continuing effort
to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following
tasks to the highest standards:* Greet guests and complete the
registration process to include, but not limited to, inputting and
retrieving information from the computer, confirmation of guest
information and room rate, selection of rooms, coding electronic
keys, promoting marketing programs, providing a welcome packet and
ensuring guest knows location of room and/or has a bell person
accompany him/her* Assist guests with check-out including, but not
limited to, ensuring rooms and services are correctly accounted,
using the point-of-sale system, handling money, processing credit
and debit cards, accepting and recording various forms of payment,
converting foreign currency, making change and processing gift
certificates and cards* Demonstrate a thorough knowledge of hotel
information including, but not limited to, room categories, room
rates, packages, promotions, the local area and other general
product knowledge and answer guest questions and inquiries* Use
up-selling techniques to promote hotel services and facilities and
to maximize room occupancy* Respond to guest inquiries and requests
and resolve issues in a timely, friendly and efficient manner*
Field guest complaints, conduct research and resolve and negotiate
solutions for guest satisfaction* Receive, input, retrieve and
relay messages to guestsNOTE:This description excludes
non-essential and marginal functions of the position that are
incidental to the performance of the fundamental job duties.
Furthermore, the specific examples in each section are not intended
to be all-inclusive. Rather, they represent the typical elements
and criteria considered necessary to perform the job successfully.
Other job-related duties may be assigned by the associates
supervisor.Furthermore, this description is subject to change, in
the sole discretion of the Company, and in no way creates an
employment contract, implied or otherwise; each associate remains,
at all times, an at will associate.Equal Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractors legal duty to furnish information. 41 CFR
60-1.35(c)**Apply for Front Desk Agent - up to $15 an hour**You are
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Keywords: Crescent Hotels & Resorts Llc, The Colony , Front Desk Agent - up to $15 an hour, Sales , The Colony, Texas
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