Property & Casualty Operations Manager
Company: The Misch Group
Location: Dallas
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Description As a pivotal member
of our organization, the chosen candidate will collaborate closely
with key leaders, reporting to the SVP of Operations while working
in tandem with the P&C leadership team. This role presents an
exciting opportunity for professional growth and development in a
fast- paced environment. Your duties will be to direct and lead the
service team to build a top performing service platform with a
principal focus on commercial property and casualty for the
automotive dealerships. Key Responsibilities • Build a cohesive and
high-performing service team aligned with BDA's mission and values.
• Hire, train, and manage client service personnel. • Create and
maintain training programs for both the client service team and
sales team. • Foster a positive culture within the service team. •
Collaborate with internal teams (Accounting, Business Analysts, HR)
to streamline internal processes and improve efficiency. • Assist
the account service team in resolving client issues during the
policy period. • Act as a liaison between the sales team and
account servicing team. • Collaborate with sales leadership to
enhance processes and efficiencies. • Actively develop and
implement policies and procedures to enhance team efficiency. •
Maintain and strengthen relationships with carriers and
underwriters. • Monitor policy expirations and ensure timely
processing of renewals. • Ensure partners receive accurate and
high-quality data for quoting purposes. • Oversee compliance with
all regulatory requirements and ensure adherence to industry
standards. • Respond to client inquiries, addressing issues that
escalate beyond the account service team. • Enhance client
satisfaction and service delivery through effective leadership and
operational excellence. • Provide strategic and tactical insights
to maximize customer relationships and enhance service delivery. •
Develop and enforce SOPs and timelines to ensure all guidelines are
met consistently. • Manage expenses and overhead for Property &
Casualty operations. Skills, Knowledge and Expertise • Bachelor’s
Degree in Business, Insurance, Risk Management, or a related field
(an advanced degree like an MBA can be a plus). • Relevant industry
certifications such as CPCU (Chartered Property Casualty
Underwriter), ARM (Associate in Risk Management), or CIC (Certified
Insurance Counselor). • 10 years of experience in the P&C
insurance industry, preferably with a focus on the auto dealership
sector or commercial lines. • 5 years of leadership experience in
managing teams, driving strategy, and achieving growth in a
brokerage setting. • Excellent communication and interpersonal
skills. • Ability to work collaboratively in a fast-paced
environment. • Outstanding communication and organizational skills.
• High level of integrity. • Strong leadership and interpersonal
skills. • Excellent problem-solving and conflict resolution
abilities. • Proficiency in process improvement and project
management. • Experience in client relationship management and team
dynamics. • Ability to work in office 3 days a week.
Keywords: The Misch Group, The Colony , Property & Casualty Operations Manager, Sales , Dallas, Texas
